unfortunately we have resorted to using an external product to manage keys that SysAid doesn't pick up. I'd really love some way to enhance Sysaid's capacity in this regard, but in the short term something like Magical Jellybean works well for lots of products. http://www.magicaljellybean.com/keyfinder/
Right now we're struggling with a licensing issue that's gotten out of hand and I'm not yet sure how I can use SysAid to bring things back in to line, but hopefully a month from now I can give more useful.
This message was edited 1 time. Last update was at 15/02/2011 23:52:34