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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 29/11/2010 06:24:26
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DmitryB
SysAider
Joined: 17/09/2010
Messages: 1
Offline
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Hello,
The sysaid does not consider the product name contains a comma.
For example:
Product name - Microsoft Office, Home and Business 2010
but in the "Install name" fild it displays as - Microsoft Office SYS_SEP_COMMA Home and Business 2010
This name - Microsoft Office SYS_SEP_COMMA Home and Business 2010 - does not apply in Edit Software Properties window
This message was edited 3 times. Last update was at 06/12/2010 02:45:51
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29/11/2010 13:18:33
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Inna
SysAid Customer Relations
Joined: 24/06/2010
Messages: 745
Offline
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Dear DmitryB,
I have recreated this on my environment and indeed the same is happening here also. I am forwarding this to our Research and Development team and we will notify you on their findings.
We will be glad to further assist you any time.
Thanks
Inna
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06/12/2010 02:46:43
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Inna
SysAid Customer Relations
Joined: 24/06/2010
Messages: 745
Offline
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Dear DmitryB,
The situation you have described was verified as a known issue in our current version. Our Research and Development team is working on fixing this issue. When we'll release a new version including a fix to this issue, you will be notified.
Thanks
Inna
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12/08/2011 08:56:45
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Kernal
SysAider
Joined: 21/07/2011
Messages: 5
Offline
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Hello
I use the version 8.0.07 and I have the same problem.
When I try the software "Adobe Acrobat Pro - English, French, German" in the software included with the installation it shows name "SEP_COMMA" and when I try to save a blank page comes.
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14/08/2011 10:24:20
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Inna
SysAid Customer Relations
Joined: 24/06/2010
Messages: 745
Offline
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Dear All it should be fixed in 8.5 release it will be available in the beginning of 2012
thanks Inna
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23/01/2012 19:24:24
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Reese
SysAider
Joined: 04/11/2010
Messages: 14
Offline
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I am eagerly awaiting any news on the fix for this bug. As it is now, we can't track all of our software (including Adobe Acrobat Professional). Is it still on track to be resolved in 8.5?
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23/01/2012 23:27:34
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AZ TechnoGeek
SysAider
Joined: 23/06/2011
Messages: 12
Offline
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Still doesn't work in 8.5 ....
When I select 'Adobe Acrobat X Pro - English, Français, Deutsch' and Apply changes the field changes to '==============='. Shows '0' # installed.
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16/03/2012 17:31:41
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Matrix-Donald
Super SysAider
Joined: 11/10/2011
Messages: 78
Offline
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Not what I want to hear. I need to be able to track Adobe software licenses. I have just fired off an e-mail to support to see if they have any work around on this.
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