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Customizing Service Request Categories  XML
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[Post New]15/12/2010 14:29:36
    Subject: Customizing Service Request Categories
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Coreyoliseffect
SysAider


SysAider from release 7 United States
Joined: 15/10/2010
Messages: 31
Offline
I am sure that this has been asked somewhere along the way but I am having some trouble finding it. I read though the User Manual but couldn't find the answer. I am wanting to customize the Quick List and Category options in the drop down menu. I thought that it would be under customize but no such luck. Anyone have a redirect to a good link or post? Screenshot just for clarity.
[Thumb - Service Request Fields.jpg]
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[Post New]15/12/2010 14:44:51
    Subject: Re:Customizing Service Request Categories
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Reese
SysAider


SysAider from release 5.1 United States
Joined: 04/11/2010
Messages: 14
Offline
I think what you are looking for is under "Preferences" | "Help Desk Settings" , then tabs "Categories" and "Quick List" to modify these.
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[Post New]15/12/2010 14:49:57
    Subject: Re:Customizing Service Request Categories
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Coreyoliseffect
SysAider


SysAider from release 7 United States
Joined: 15/10/2010
Messages: 31
Offline
Reese wrote:I think what you are looking for is under "Preferences" | "Help Desk Settings" , then tabs "Categories" and "Quick List" to modify these.


Things that simply just work and people that can answer questions right the first time are thigns that make me truly happy. Thanks Reese!
[Post New]15/12/2010 16:39:14
    Subject: Re:Customizing Service Request Categories
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Coreyoliseffect
SysAider


SysAider from release 7 United States
Joined: 15/10/2010
Messages: 31
Offline
I found where I can customize the categories. When I click on Quick List I should be able to change the options there correct? All I get is this(see screen shot).
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[Post New]15/12/2010 18:33:03
    Subject: Re:Customizing Service Request Categories
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Brandon Collins
Elite SysAider

SysAider from release 6.5 United States
Joined: 07/01/2010
Messages: 103
Offline
You have to create them... click the "paper" icon at the top, which is the universal icon used in sysaid for "new". You can't edit any quick lists until you have created some first.
[Post New]16/12/2010 09:16:42
    Subject: Re:Customizing Service Request Categories
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Inna
SysAid Customer Relations

Joined: 24/06/2010
Messages: 745
Offline
Dear Coreyoliseffect,

You can use this manual http://www.ilient.com/help-page.htm?helpPageId=4155&edition=2&version=v7.5.03 and see also the screen shot.

Thanks Inna
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