Changing the HTML format of NEW and MODIFIED emails

Home

Forums

Feature Requests

Beta Issues

SysAid Resources

Documentation

Support

Hello Guest,

DOWNLOAD FREE EDITION

Recent Topics

Hottest Topics

Online Members

Member Listing

Advanced Search

Changing the HTML format of NEW and MODIFIED emails

Forum Index » Helpdesk

Author

Message

19/12/2010 11:48:45

Subject: Changing the HTML format of NEW and MODIFIED emails

gdudley
SysAider

SysAider from release 7

Joined: 14/12/2010
Messages: 22
Offline

Hello,

Can someone tell me how to change the HTML format of the NEW and MODIFIED email notifications? I know how to change the HTML format of ESCALATION notifications but I can't find where I need to go to change the NEW and MODIFIED emails.

Gabriel,

20/12/2010 11:38:51

Subject: Re:Changing the HTML format of NEW and MODIFIED emails

Inna
SysAid Customer Relations

Joined: 24/06/2010
Messages: 745
Offline

Dear gdudley,

First go to Preferences > integration > Email tab, click on modify go to Content Type and change content type to text/html; charset=utf-8. (now you can any tags in the html format to the notification)

Second go to Customize > Notifications and customize the notification you want for example you can add the following to Notification which send to end user regarding Service Request

#if( ${Status}=="New" )
Thanks for submitting a service request. We are currently in the process of reviewing and dispatching it for further attention.
#elseif( ${Status}=="Open" )
We have received your service request, #${ID}. It is currently being processed by our support team. You'll hear from us soon!
#elseif( ${Status}=="Closed" )
Your service request #${ID} has been closed. We hope that you are satisfied with the service provided to you

You can also learn more about HTML customization at this site: http://www.w3schools.com/

Tanks Inna

Forum Index » Helpdesk

Go to:

Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software

   SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Israel:+972-3-533-3675
   Email:helpdesk@sysaid.com
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   2002-2011

   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   03:00 AM - 05:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software