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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 21/09/2010 12:28:14
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5.7FSN
SysAid Wiz
Joined: 15/04/2010
Messages: 380
Offline
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can't get the app to work here. we have domain\ in our username. Not sure if that's the issue or if because my Password contains special characters.?
if I try myurl/m/ I get "Login Error The Sysaid server you are connecting to must be 7.0 or higher." Server is at 7.00
if just myurl I get a "Login Erroor, Incorrect Login Information".
I can navigate to our sysaid just fine from the browser.
Thanks
This message was edited 1 time. Last update was at 21/09/2010 12:31:50
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22/09/2010 06:02:40
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LiranCohen
Super SysAider
Joined: 21/04/2010
Messages: 70
Offline
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Hey 5.7FSN
There is a known bug to connect SysAid server using the character “\”.
This issue effect all users with Domain\User login.
The bug number is “6587”.
Ill update this post when our R&D will solve this issue.
Liran -
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28/09/2010 09:51:53
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birneyw
SysAider
Joined: 30/07/2009
Messages: 46
Offline
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It would be nice if we could sort on SR# bringing the newest to the top or bottom. Right now it starts with oldest up top, just a bit of pain. Also if we could "and" the filter, I would like to see new and open service request, then sort by SR# if you do active, it groups them by status, I think.
Walt
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28/09/2010 14:49:19
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5.7FSN
SysAid Wiz
Joined: 15/04/2010
Messages: 380
Offline
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LiranCohen wrote:Hey 5.7FSN
There is a known bug to connect SysAid server using the character “\”.
This issue effect all users with Domain\User login.
The bug number is “6587”.
Ill update this post when our R&D will solve this issue.
Liran -
Thanks Liran
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29/09/2010 07:55:02
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jamaro
Super SysAider
Joined: 07/10/2009
Messages: 70
Location: Kyiv, Ukraine
Offline
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Hi!
Create an iPhone client, that he would have had the opportunity to complete WEB version.
- Send E-mail
- Select additional fields
- View reports
- Attachmets (save \ sending)
- Sort column
- And much more
This client, a clone of the primitive mobile version http://server.com/m
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Administrator Help Desk (SysAid) |
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19/10/2010 21:55:36
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paul_swanson
SysAider
Joined: 05/05/2010
Messages: 4
Offline
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(BUMP)
I, and my guys, love our new SysAid system ... but please, get it working on our iPhones in a multi-domain environment!! 
Pretty please ... Пожалуйста, я тоже 
--------
Paul S.
Happy Customer Who Wants More Happiness On His iPhone
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28/10/2010 09:55:43
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KieranCork
SysAider
Joined: 11/10/2010
Messages: 24
Offline
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I've got version 1.1 and though it shows the current outstanding faults correctly, the assets look like this:
Anyone else having that problem?
Kieran
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23/02/2011 08:34:55
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JBoslooper
SysAider
Joined: 09/02/2010
Messages: 31
Offline
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LiranCohen wrote:Hey 5.7FSN
There is a known bug to connect SysAid server using the character “\”.
This issue effect all users with Domain\User login.
The bug number is “6587”.
Ill update this post when our R&D will solve this issue.
Liran -
Hi Liran,
Has there been any update on this issue? I am eager to try the iPhone app out with our Sysaid system.
-John
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23/02/2011 08:39:52
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JBoslooper
SysAider
Joined: 09/02/2010
Messages: 31
Offline
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Hi Everyone,
I stumbled across a workaround for this issue in another post:
http://www.ilient.com/Sysforums/posts/list/0/5990.page
If you put two \\ in the domain\username field, the iphone app will work.
Example:
URL = http://helpdesk.yourdomain.com port if needed)
Username = domain\\username
Password = xxxxxxxxx
Hope this helps...
-John
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29/06/2011 16:20:54
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TerrenceRocks
SysAider
Joined: 29/06/2011
Messages: 2
Offline
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RICHI wrote:Where is the App? I've been checking the iPhone App store for SysAid app since Saar said its been released at the SysAid conference - Cannot find when I search for SysAid in App store -
Are we going by any other name than SysAid?
I downloaded it but don't see it on my Iphone, trying a reboot
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29/06/2011 17:23:53
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TerrenceRocks
SysAider
Joined: 29/06/2011
Messages: 2
Offline
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It popped up later
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01/07/2011 06:08:43
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5.7FSN
SysAid Wiz
Joined: 15/04/2010
Messages: 380
Offline
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Available at least here in the US today. Although nothing still works. They fixed the "\" issue with multi domain logins, but the filters by user or admin, still don't work.. It doesn't sort SR's by # either, and it only lists assets in alpha order, so if you have 900+ like we do, you only see about 100.
I like the push notiications..
Unable to send A remote control reques to the user. The User is not associated with any Sysaid agent... ??
EDIT,
Actual RD to asset works.. But Is very very very slow (I'm on WIFI), and hard to use..
This message was edited 2 times. Last update was at 01/07/2011 06:25:23
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01/07/2011 12:56:39
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KiltedTim
SysAider
Joined: 16/09/2010
Messages: 1
Offline
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Is there some magic to getting push notifications to work?
We have SysAid 8.0.05 Pro and I'm not getting push notifications.
I'm using the SysAid CSS app. I switched to that when I couldn't get the SysAid Helpdesk app to connect to my server using it's public address when I was on the internal network.
What is the difference between the 2? It's extremely unclear based on the descriptions and both were updated today with push notification support.
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01/07/2011 13:03:30
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birneyw
SysAider
Joined: 30/07/2009
Messages: 46
Offline
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I still get user does not exists in sysaid database.
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