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Admin accounts - cant find end user  XML
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[Post New]11/01/2011 16:15:27
    Subject: Admin accounts - cant find end user
[Up]
XPD
Super SysAider


SysAider from release 5.1 New Zealand Pathfinder
Joined: 16/07/2008
Messages: 65
Offline
Hi guys,

Just reinstalled SysAid from scratch before Xmas, all working, except Im trying to add an end user as an Administrator - I can see the user in the End Users list, his account is enabled etc, but I cannot turn him into an admin - when I search for him via the Turn End User Into Administrator, it give me no results.

Ideas ?

TIA
[Post New]11/01/2011 19:58:40
    Subject: Re:Admin accounts - cant find end user
[Up]
nicks81
Super SysAider


SysAider from release 7 Australia
Joined: 13/07/2010
Messages: 66
Offline
I had the issue a while ago with one Admin, had to delete them & do a fresh LDAP sync, which allowed me to create them with no problems
[Post New]12/01/2011 03:37:27
    Subject: Re:Admin accounts - cant find end user
[Up]
Inna
SysAid Customer Relations

Joined: 24/06/2010
Messages: 735
Offline
Dear XPD,

nicks81 is totally right: In this case please delete the users you do not find in the Select User view from Preferences > User Management > End user Manager and import them back again by clicking the refresh users from LDAP on the bottom of that page.

Please notify me if that resolved your issue

Thanks Inna
[Post New]23/01/2011 16:03:49
    Subject: Re:Admin accounts - cant find end user
[Up]
XPD
Super SysAider


SysAider from release 5.1 New Zealand Pathfinder
Joined: 16/07/2008
Messages: 65
Offline
Sorry for the late reply, have been on leave at last.

But yes, that fixed the issue

Thanks guys
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