Home    Forums    Feature Requests    Beta Issues    SysAid Resources    Documentation    Support
Hello Guest,  Login   
        
DOWNLOAD FREE EDITION
    
     Recent Topics    Hottest Topics    Online Members    Member Listing    Advanced Search
Registry Key has "*Absent* - Data not found" for Win7 and WinXP 64bit. Why?  XML
Forum Index » Asset Management
 
Author Message
[Post New]21/01/2011 00:56:10
    Subject: Registry Key has "*Absent* - Data not found" for Win7 and WinXP 64bit. Why?
[Up]
Bateman
SysAider

SysAider from release 7
Joined: 18/03/2009
Messages: 35
Offline
Good day

Why do registry keys that I monitor return "*Absent* - Data not found" for Windows 7 and Windows XP 64bit assets even though that registry key exists and has a value on the machine?

The "Remote Registry" service on these machines are enabled.

Thanks

PeaShooter_OMO
[Post New]25/01/2011 09:22:22
    Subject: Re:Registry Key has "*Absent* - Data not found" for Win7 and WinXP 64bit. Why?
[Up]
Itamar
SysAid Customer Relations


Joined: 07/03/2010
Messages: 36
Offline
Hi Bateman,

Is this happening on Windows 7 and Windows XP 64bit assets only?
Can you please upload screenshots of the settings you have made under Preferences > Asset Settings and of the "*Absent* - Data not found" message you are getting?
[Post New]11/02/2011 00:58:31
    Subject: Re:Registry Key has "*Absent* - Data not found" for Win7 and WinXP 64bit. Why?
[Up]
Bateman
SysAider

SysAider from release 7
Joined: 18/03/2009
Messages: 35
Offline
Hello

Thanks for the reply.

Like many IT guys we have the same registry entries because we always want to know who the last person was that logged on to that asset:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\AltDefaultUserName
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\LogonUI\LastLoggedOnUser

Even if only one of these keys gets populated with the correct data, then I would be happy but on some machines both has an "Absent" entry and on some machines one has an empty entry.

Attached are screen shots for Xp 64bit and Windows 7 64bit. I have checked both machines' registry and found valid data in at least one of those registry values.

The XP 32bit and Windows 7 32bit machines do get populated correctly with one of those keys.

BTW: these assets all have 7.5.05 agents on them
[Thumb - XP_64bit.JPG]
 Filename XP_64bit.JPG Download
 Description
 Filesize 21 Kbytes
 Downloaded:  3 time(s)

[Thumb - Win7_64bit.JPG]
 Filename Win7_64bit.JPG Download
 Description
 Filesize 22 Kbytes
 Downloaded:  2 time(s)

This message was edited 11 times. Last update was at 11/02/2011 01:05:46
[Post New]11/02/2011 01:16:51
    Subject: Re:Registry Key has "*Absent* - Data not found" for Win7 and WinXP 64bit. Why?
[Up]
Bateman
SysAider

SysAider from release 7
Joined: 18/03/2009
Messages: 35
Offline
Here is a screenshot of the Asset settings > Registry keys
[Thumb - Registry.JPG]
 Filename Registry.JPG Download
 Description
 Filesize 31 Kbytes
 Downloaded:  1 time(s)

[Post New]16/02/2011 23:02:03
    Subject: Re:Registry Key has "*Absent* - Data not found" for Win7 and WinXP 64bit. Why?
[Up]
nicks81
Super SysAider


SysAider from release 7 Australia
Joined: 13/07/2010
Messages: 78
Offline
I think the key you are looking for on 64bit Windows is possibly HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Winlogon\DefaultUserName
[Post New]17/02/2011 00:06:10
    Subject: Re:Registry Key has "*Absent* - Data not found" for Win7 and WinXP 64bit. Why?
[Up]
Bateman
SysAider

SysAider from release 7
Joined: 18/03/2009
Messages: 35
Offline
As I said in my previous post; "I have checked both machines' registry and found valid data in at least one of those registry values" so the data is there and I will be happy if I only get one of these values populated by data

I have check a lot of machines that get the Absent Data and they all had proper data in their registries for at least one of these values

This message was edited 2 times. Last update was at 17/02/2011 00:07:19
[Post New]27/04/2012 19:29:02
    Subject: Re:Registry Key has "*Absent* - Data not found" for Win7 and WinXP 64bit. Why?
[Up]
Matrix-Donald
Super SysAider


SysAider from release 7.5 United States
Joined: 11/10/2011
Messages: 78
Offline
I just tried to gather that exact same information. I tried using the reg key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\LogonUI\LastLoggedOnUser

and received the same *Absent* - Data not found result for a Win7 64-bit system. Did you get any follow-up answers from SysAid Support?
[Post New]17/07/2012 18:28:44
    Subject: Re:Registry Key has "*Absent* - Data not found" for Win7 and WinXP 64bit. Why?
[Up]
Matrix-Donald
Super SysAider


SysAider from release 7.5 United States
Joined: 11/10/2011
Messages: 78
Offline
So with MUCH time spent with support over the last few months, we seem to be getting closer to a cause for this. It seems that when you tell SysAid to look at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\LogonUI\LastLoggedOnUser it is actually looking at HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Authentication\LogonUI\LastLoggedOnUser.

Because LastLoggedOnUser does not exist in HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Authentication\LogonUI it returns *Absent* - Data not found.

We tested this by manually creating the key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Authentication\LogonUI\LastLoggedOnUser and assigning a value to it. We then told SysAid to look at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\LogonUI\LastLoggedOnUser. It returned the value from the Wow6432Node key.

So now the question is Why is SysAid looking in Wow6432Node, instead of where we are telling it? It may have to do with the fact that the SysAid agent is a 32-Bit agent. I'm told the the new 9.x agent will have both a 32-bit and 64-bit version.
[Post New]26/07/2012 15:02:00
    Subject: Re:Registry Key has "*Absent* - Data not found" for Win7 and WinXP 64bit. Why?
[Up]
zehavit
SysAid Customer Relations

Joined: 23/11/2011
Messages: 37
Offline
Dear Donald,

Thanks for the update.

I submitted a service request in order to try and reproduce this in our end.

I will have Yair keep you posted on this matter.

Thank you,

Zehavit.
[Post New]26/07/2012 15:15:28
    Subject: Re:Registry Key has "*Absent* - Data not found" for Win7 and WinXP 64bit. Why?
[Up]
Matrix-Donald
Super SysAider


SysAider from release 7.5 United States
Joined: 11/10/2011
Messages: 78
Offline
Thank you, but I already have an open ticket with support and it has been confirmed as a bug. Service request #536158 is awaiting bug resolution.
Forum Index » Asset Management
Go to:   
Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software
    SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Israel:+972-3-533-3675
   Email:helpdesk@sysaid.com
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   2002-2011 		   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   03:00 AM - 05:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software
Privacy Policy © Terms Of Use