Change the Default Assigned to User

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Change the Default Assigned to User

Forum Index » SysAid Installation & Beyond

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21/01/2011 08:58:56

Subject: Change the Default Assigned to User

David Irwin
SysAider

SysAider from release 6.5

Joined: 08/04/2010
Messages: 9
Offline

It's something very silly but i can't work out how to change the default assigned to user,
When someone creates a new Service Call it's defaulting to the myself, but i want it to go to unassigned.

The user see's the 'Your Service Request has been received and assigned to davidirwin'

it's just that i don't want all the users ring me directly about all service calls.

I'm running version 7.5.05

21/01/2011 21:30:58

Subject: Re:Change the Default Assigned to User

shijianping
SysAider

SysAider from release 6

Joined: 09/05/2009
Messages: 14
Offline

Please go to Preferences -> Service Desk Settings -> Routing, and to check your routing rules.

Is there a rule that assigned all new SR to yourself?

24/01/2011 09:46:13

Subject: Re:Change the Default Assigned to User

David Irwin
SysAider

SysAider from release 6.5

Joined: 08/04/2010
Messages: 9
Offline

Thanks.. Thats it sorted..

24/01/2011 10:45:41

Subject: Re:Change the Default Assigned to User

SupportAM
SysAider

SysAider from release 6

Joined: 27/04/2010
Messages: 15
Offline

Thank you shijianping!!!!

I was having the same problem and this helped me too!

01/06/2012 15:58:26

Subject: Re:Change the Default Assigned to User

Elopez
SysAider

SysAider from release 7.5

Joined: 09/11/2011
Messages: 20
Offline

In the 8.5 version the setting is on help desk menu

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