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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 11/02/2011 03:09:35
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TomV
SysAider
Joined: 02/02/2011
Messages: 2
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Hi,
I'm using Ubuntu Server 9.04 with Sun Java 1.6.0. I downloaded Sysaid from http://www.ilient.com/down/sysaid-server-linux-free.tar.gz
Everything went fine and no errors are shown in any of the logs.
When I browse to the address that should show the admin-page I get a blank page. I can however access http://[ip-address]/sysaid/service.htm. When I submit a request there it tries to connect to 10.0.0.1 wich is not the IP in use.
Does anyone have a clue?
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13/02/2011 02:47:40
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erez.shin
SysAid Customer Relations
Joined: 22/03/2010
Messages: 54
Offline
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Try to use the following guide that written specially for Ubuntu distributions:
This guide was written for Ubuntu 9.04 but it does not likely to change in later versions of Ubuntu.
1. Install the sun-java6-jre and tomcat6:
sudo apt-get install sun-java6-jre tomcat6
2. Download and extract the sysaid-server-linux.tar.gz package from our website:
cd /tmp
wget http://www.ilient.com/down/sysaid-server-linux.tar.gz
tar zxvf sysaid-server-linux.tar.gz
3. Copy the sysaid-server-linux/sysaid.war to the tomcat webapps directory:
cd sysaid-server-linux
sudo cp sysaid.war /var/lib/tomcat6/webapps/
4. Disable the TOMCAT5_SECURITY setting. To do that, edit the /etc/init.d/tomcat6 file and change the TOMCAT5_SECURITY=yes to TOMCAT5_SECURITY=no
5. Restart tomcat:
sudo /etc/init.d/tomcat6 restart
SysAid should now work on http://IP-ADDRESS:8180/sysaid (initial credentials are sysaid/changeit)
You can now follow the rest of the instructions on sysaid-server-linux/INSTALL.txt file if you need to change license file or connect with a MySQL database.
If you can't access the SysAid web interface, you also try to login using port number 8080 instead of 8180.
Also if you still an able to login to the SysAid web interface from the SysAid Server machine please send email to helpdesk@sysaid.com and provide us with the following:
1. Run the following command in you SysAid server consul,
ps -aef | grep java
This will show the whole command running tomcat
Get the full path to java that appears there and then run it with the -version switch
for example:
root 15086 1 24 02:26 pts/0 00:00:00 /usr/java/jre1.6.0_20/bin/java -XX:MaxPermSize=256m -XX ermSize=128m -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=/root/apache-tomcat-6.0.0/conf/logging.properties -Djava.endorsed.dirs=/root/apache-tomcat-6.0.0/endorsed -classpath :/root/apache-tomcat-6.0.0/bin/bootstrap.jar:/root/apache-tomcat-6.
In this case you should run the following command:
/usr/java/jre1.6.0_20/bin/java -version
In the example the result will be:
[root@7-32-7 apache-tomcat-6.0.0]# /usr/java/jre1.6.0_20/bin/java -version
java version "1.6.0_20"
Java(TM) SE Runtime Environment (build 1.6.0_20-b02)
Java HotSpot(TM) Client VM (build 16.3-b01, mixed mode, sharing)
Please tell you client to do the same and then provide us with the results.
2. provide us with the followings logs to further examine the issue:
.../tomcat/webapps/sysaid/WEB-INF/logs (entire folder, zipped)
.../tomcat/logs entire folder, zipped)
.../tomcat/webapps/sysaid/WEB-INF/conf/serverConf.xml
Looking forward to your response.
Best Regards.
Erez Shindelman
SysAid customer and support team.
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14/02/2011 02:13:25
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TomV
SysAider
Joined: 02/02/2011
Messages: 2
Offline
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Thank you for this guide, I noticed I didn't change the TOMCAT_SECURITY. Everything is up and running as we speek, thank you for the great support!
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