Home    Forums    Feature Requests    Beta Issues    SysAid Resources    Documentation    Support
Hello Guest,  Login   
        
DOWNLOAD FREE EDITION
    
     Recent Topics    Hottest Topics    Online Members    Member Listing    Advanced Search
problem deleting exclude dates?  XML
Forum Index » Helpdesk
 
Author Message
[Post New]19/02/2011 14:04:02
    Subject: problem deleting exclude dates?
[Up]
Jeremy Phillips
SysAider

SysAider from release 7 United States
Joined: 04/09/2010
Messages: 17
Location: Davis, California, USA
Offline
Howdy--

I recently added a number of exclude dates under Preferences->Service Desk Settings->Exclude Dates. I realized that I had made typos on a couple of dates. I tried using the Delete button next to the erroneous dates, but they don't go away. When I click Delete, the page reloads, but the "deleted" date is still in the list. I've tried accessing the preferences from other browsers with the same result. Is this a bug, or am I missing something?

Thanks,

Jeremy.
[WWW]
[Post New]21/02/2011 09:51:08
    Subject: Re:problem deleting exclude dates?
[Up]
Inna
SysAid Customer Relations

Joined: 24/06/2010
Messages: 745
Offline
Dear Jeremy Phillips,

In this case can you please open a service request at helpdesk@sysaid.com and insert the link to this post and

Please recreate the issue and send us the updated logs folders and files:
...\SysAidServer\root\WEB-INF\logs folder (zipped)
...\SysAidServer\root\WEB-INF\conf\serverConf.xml
...\SysAidServer\tomcat\logs
...\SysAidServer\logs\wrapper.log

We are looking forward to your response.
Forum Index » Helpdesk
Go to:   
Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software
    SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Israel:+972-3-533-3675
   Email:helpdesk@sysaid.com
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   2002-2011 		   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   03:00 AM - 05:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software
Privacy Policy © Terms Of Use