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Does SysAid have Computer Telephony Integration (CTI)?  XML
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David Cohen
Technical Writer

Joined: 10/07/2008
Messages: 580
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Does SysAid have Computer Telephony Integration (CTI)?

Yes. Your phone system can identify a caller and open a service request on the computer of the administrator who answers the call.

This message was edited 1 time. Last update was at 27/02/2011 02:54:07

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