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Can SysAid create service requests from incoming emails?  XML
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David Cohen
Technical Writer

Joined: 10/07/2008
Messages: 580
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Can SysAid create service requests from incoming emails?

Absolutely. You can easily set up SysAid to convert incoming emails from specific e-mail accounts, and you can define categories and automatically route service requests accordingly.
vc_egg
SysAider

SysAider from release 7 Peru
Joined: 12/01/2012
Messages: 1
Offline

I've the same problem . how to configure the incoming-email to create a SR?
David Cohen
Technical Writer

Joined: 10/07/2008
Messages: 580
Offline

Hi vc_egg,

The Online Aid explains how to configure incoming e-mail integration here.

If you are still unable to configure e-mail after consulting the Online Aid, you are welcome to send an e-mail to SysAid Support at helpdesk@sysaid.com and they will be more than happy to assist you in configuring e-mail integration.
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