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User Forgot Password Link  XML
Forum Index » End User Portal & Knowledgebase
 
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[Post New]28/02/2011 14:08:14
    Subject: User Forgot Password Link
[Up]
Andrewg
SysAider


SysAider from release 3.1 United States Pathfinder
Joined: 09/10/2008
Messages: 6
Offline
In the login.htm file I see an #if($showForgot) statement in the HTML code. Is there an option to allow for a button on the Login page for the user to reset password and send it via email to them? If there is could you tell me how to turn the option on? I can't locate it in the application.
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[Post New]03/03/2011 18:00:40
    Subject: Re:User Forgot Password Link
[Up]
Joseph Zargari
VP Customer Relations


Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 26/03/2006
Messages: 518
Offline
Hi Andrewg,

The option to allow end users to reset their own password is currently enabled only if you don't have LDAP integration enabled. The logic is that the reset password option currently supports only user accounts that were created in SysAid, so it is hidden for LDAP enabled environment to avoid confusions...

(did you notice how many times I used the word currently? surprises are just around the corner... )

Thanks,
Joseph.
[Post New]25/06/2012 17:25:44
    Subject: Re:User Forgot Password Link
[Up]
Crissmiller
SysAider

SysAider from release 7.5 United States
Joined: 12/05/2012
Messages: 16
Offline
We are using LDAP but it still allows the end user to select the link, enter user name and email address and then they receive a new password. The new password doesn't work, but this is confusing to the end user. What is the easiest way to disable or remove the Forget password link?
[Post New]25/06/2012 18:53:36
    Subject: Re:User Forgot Password Link
[Up]
Joseph Zargari
VP Customer Relations


Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 26/03/2006
Messages: 518
Offline
Crissmiller,

The only way to control the login page, is by editing the login.htm file, according to the instructions on http://www.sysaid.com/customize.htm (you'll need to find the tag creating that link and remove it).
This is only possible in the Pro+ or Enterprise editions, though...

Joseph.
[Post New]26/06/2012 12:43:39
    Subject: Re:User Forgot Password Link
[Up]
Crissmiller
SysAider

SysAider from release 7.5 United States
Joined: 12/05/2012
Messages: 16
Offline
Thanks Joseph. I'll check it out.
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