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Setting defaults for a custom list  XML
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[Post New]28/02/2011 15:12:11
    Subject: Setting defaults for a custom list
[Up]
PeterA
Super SysAider

SysAider from release 7 Canada Pathfinder
Joined: 28/06/2010
Messages: 80
Offline
I took SR Custom List 1 and changed it to Request Method because my boss wants to run reports based on how an SR is reported to the help desk. I have added it to the SR form (See the attached jpg)

I would like to set defaults for SRs submitted via email and those submitted via the End User Portal but I'm not sure how to to it?

So if user sends an email then set "Request Method = email"
User submits via the portal then set "Request Method = portal"

Can someone tell me how to do this.

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[Post New]28/02/2011 16:19:26
    Subject: Re:Setting defaults for a custom list
[Up]
Inna
SysAid Customer Relations

Joined: 24/06/2010
Messages: 745
Offline
Dear PeterA,

You do not need to do so You just need to use the source field on the Service Request and also if you have 7.5.05 you can use the source filter

Thanks Inna
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[Post New]28/02/2011 16:45:28
    Subject: Re:Setting defaults for a custom list
[Up]
PeterA
Super SysAider

SysAider from release 7 Canada Pathfinder
Joined: 28/06/2010
Messages: 80
Offline
Thanks Inna. I didn't even know that existed. No point in reinventing the wheel.
[Post New]01/03/2011 11:57:58
    Subject: Re:Setting defaults for a custom list
[Up]
Inna
SysAid Customer Relations

Joined: 24/06/2010
Messages: 745
Offline
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