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Any way to have users notified when Notes are added to an SR?  XML
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[Post New]03/03/2011 17:09:41
    Subject: Any way to have users notified when Notes are added to an SR?
[Up]
PeterA
Super SysAider

SysAider from release 7 Canada Pathfinder
Joined: 28/06/2010
Messages: 80
Offline
We'd like users to be notified when someone adds a note to their Service Request. Is that possible?
[Post New]03/03/2011 18:16:02
    Subject: Re:Any way to have users notified when Notes are added to an SR?
[Up]
NCFRE
Elite SysAider

SysAider from release 5.5 Canada Pathfinder
Joined: 20/08/2008
Messages: 109
Offline
Hello in the preferences page goto help desk settings and add the check to notes are added

see picture


hopte that help
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[Post New]04/03/2011 10:17:25
    Subject: Re:Any way to have users notified when Notes are added to an SR?
[Up]
PeterA
Super SysAider

SysAider from release 7 Canada Pathfinder
Joined: 28/06/2010
Messages: 80
Offline
Thanks, I appreciate the help
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