Is there a way to change Assigned To for sick administrators

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Is there a way to change Assigned To for sick administrators

Forum Index » Helpdesk

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11/03/2011 08:44:58

Subject: Is there a way to change Assigned To for sick administrators

PeterA
Super SysAider

SysAider from release 7

Joined: 28/06/2010
Messages: 80
Offline

I know you can filter on the administrator's tickets in the service desk list and change them one at a time.
It would be great if there was a way to change them in bulk, like an administrator can do when they go on vacation.

I guess that what I'm asking is, is there something like this that a manager can use : (see attached)


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11/03/2011 10:26:51

Subject: Re:Is there a way to change Assigned To for sick administrators

ToddM
SysAider

SysAider from release 6

Joined: 05/03/2010
Messages: 17
Offline

They can be changed in bulk from the list. Select multiple requests and than use the arrow icon above to change the assigned to admin.


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This message was edited 1 time. Last update was at 11/03/2011 10:29:08

11/03/2011 14:59:58

Subject: Re:Is there a way to change Assigned To for sick administrators

PeterA
Super SysAider

SysAider from release 7

Joined: 28/06/2010
Messages: 80
Offline

Thanks Todd, that will do nicely.

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