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Asset updating by SNMP do strange things  XML
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[Post New]12/04/2011 02:40:35
    Subject: Asset updating by SNMP do strange things
[Up]
Bender-TG
SysAider

SysAider from release 7 Switzerland
Joined: 21/10/2009
Messages: 13
Offline
This night the SysAid SNMP Scan-agent was scanning the IP range as the nights before.

Then it changes the name and serial number to whatever...

See attached files for overview.

Can anyone help with this problem? We don't know, why the agent change these entries.
[Thumb - updating printer.jpg]
 Filename updating printer.jpg Download
 Description changes this night
 Filesize 51 Kbytes
 Downloaded:  3 time(s)

[Thumb - hisotry.jpg]
 Filename hisotry.jpg Download
 Description old entries
 Filesize 79 Kbytes
 Downloaded:  2 time(s)

This message was edited 3 times. Last update was at 12/04/2011 02:44:58
[Post New]12/04/2011 02:43:13
    Subject: Re:Asset updating by SNMP do strange things
[Up]
Bender-TG
SysAider

SysAider from release 7 Switzerland
Joined: 21/10/2009
Messages: 13
Offline
couldn't attach file to first post.
[Thumb - before change.jpg]
 Filename before change.jpg Download
 Description before change
 Filesize 41 Kbytes
 Downloaded:  3 time(s)

[Post New]12/04/2011 12:40:36
    Subject: Re:Asset updating by SNMP do strange things
[Up]
David Lee
SysAid Customer Relations


Joined: 24/06/2009
Messages: 40
Offline
Hey, and thank you for choosing SysAid.

By any chance, were the 2 Assets that overwritten each other installed/poured from an image (like a ghost) ?

If so, then they are considered the same Asset and will keep overwriting each other, and you need to set a different machine Id in order to resolve this and to fix the settings on the master image so this will not happen again.

Either way, please send your reply to us in an Email to; helpdesk@sysaid.com so we can investigate the issue properly.
[Post New]13/04/2011 02:39:24
    Subject: Re:Asset updating by SNMP do strange things
[Up]
Bender-TG
SysAider

SysAider from release 7 Switzerland
Joined: 21/10/2009
Messages: 13
Offline
Hi David

No agent installed, because it's a printer. I'll send an E-Mail.
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