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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 13/04/2011 12:56:40
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andrewl94133
Super SysAider
Joined: 18/06/2008
Messages: 72
Offline
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Hi,
I recently switched from IE to Firefox 4, and since then I have an issue where buttons in dialogues don't work - for example if I make a configuration change, in the dialogue that poips up I am asked to enter the reasons for the change, but the Add and Cancel buttons don't do anything, so I can never make a change. This happens for some other dialogues too, but not all of them(!?!?)
They all work fine in IE8.
Anyone else experienced odd Firefox 4 problems? Am I too cutting edge? 
Regards
Andrew
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13/04/2011 14:46:42
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Inna
SysAid Customer Relations
Joined: 24/06/2010
Messages: 745
Offline
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Dear andrewl94133,
Can you please upload screenshot that will show to us what you refer to..
Thanks Inna
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14/04/2011 14:02:19
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andrewl94133
Super SysAider
Joined: 18/06/2008
Messages: 72
Offline
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Attached is a short video demonstrating the problem.
| Filename |
Firefox_issue.wmv |
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| Description |
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| Filesize |
862 Kbytes
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| Downloaded: |
8 time(s) |
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18/04/2011 05:01:08
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Inna
SysAid Customer Relations
Joined: 24/06/2010
Messages: 745
Offline
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Dear andrewl94133,
I tried to recreate it on 7.5.05 Version but with no success :
I went to fire fox 4 look at the screen shot below -
I went to Preferences > help desk settings checked some box and click on save.
the pop up window was Please enter a note describing the change you are about to perform in the settings:
I clicked test and than add
Results every thing worked Perfectly as expected .
So please try to clear cash on you browser - restart the machine otr try from another machine.
Thanks Inna
![[Thumb - Capture.JPG]](/Sysforums/upload/2011/4/18/f369a6aea9eb07c0ea2f3e66d95de890_9788.jpg__thumb)
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| Filename |
Capture.JPG |
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| Filesize |
59 Kbytes
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| Downloaded: |
0 time(s) |
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18/04/2011 07:30:27
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andrewl94133
Super SysAider
Joined: 18/06/2008
Messages: 72
Offline
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Hi,
OK I tried clearing the cache, etc. In the end I disabled AdBlock Plus extension, and hey presto - Sysaid works again. I looked into the options in AdBlock Plus, ad it seems to block the javascript that allows popups. However simply turning that off didn't fix in fact the problem was worse. So I'll just leave AdBlock disabled for now and put up with annoying ads on sites. 
Regards
Andrew
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