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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 21/04/2011 13:01:09
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gdudley
SysAider
Joined: 14/12/2010
Messages: 22
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I looked around to see if there was an explanation on how exactly assets are tracked (serial, mac, name, etc), mainly via the sysaid agent, but I guess SNMP to a lesser extent as well.
Background Info to help clarify the question:
We have some old Dell machines, whos MWIC bios number is completely wrong or missing (dells way is normally the service tag as the serial).
So we have some Machines who's Serial number that Sysaid uses to track is the mac address I believe; (**-**-1F-D8-F8-D .
I found the Dell Service Tag and decided to manually edit the registry MachineID Tag to the Serial (DELL-**TVM51), exactly as it is listed for 250 of our other machines.
Upon the machine updating, it told sysaid it was now a PC with the Serial of (1111111), and our current PC, whos Serial was already 1111111 was updated with all the new information from the machine I Changed the registry Key for.
So the Big question is. How does changing the MAchineID in the registry of one, cause it to use the WMIC bios information next, and overwrite a machine who already has the WMIC bios information in sysaid. Both the machines are the same "type" Dell Optiplex GX280, but each have different names, mac addresses, IPs and subnets, software, Bios Versions, Memory, and CPU.
And I have about 30 more machines whos ID is their MAC address that I would like to track as their Dell Serial tag like all the others, how can i make this happen?
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26/04/2011 17:08:22
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gdudley
SysAider
Joined: 14/12/2010
Messages: 22
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Anyone have any insight in to How to change how an asset is tracked? We really need to get these Assets tracked the same way via the Dell service Tag and not have some tracked via serial number and some via mac address and others via whatever else is used to track a machine.
Thanks,
Gabriel Dudley
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17/05/2011 11:15:40
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DarthClinton
SysAider
Joined: 17/05/2011
Messages: 1
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Although I don't know exactly how the SysAid agent picks what to use as a machine ID, I have found some info that may help.
I imaged 11 different laptops with the same image. After each one came up, it had the same serial number in the registry. Sysaid Agent (which had been installed as part of the image) picked the same sequence as asset ID. On these laptops, I was able to do a registry search for the serial number and simply changed it to the correct one. This image was based upon a factory preload, so I ended up changing the following 3 keys:
HKLM\Software\Hewlitt Packard\System Properties (There were 2 of this same key and I changed both)
HKLM\Software\ILIENT\Agent Edit the MachineID value to reflect the new serial, or whatever identifier you want to use. Note on 64 bit Windows, this section is actually under:
HKLM\Software\Wow6432Node\Ilient\Agent
You can put pretty much anything in that value, so even though it may be a bit tedious, you can standardize all of your machines on Serial Number, Asset Tag, or whatever.
Hope this helps.
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19/05/2011 12:22:39
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gdudley
SysAider
Joined: 14/12/2010
Messages: 22
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Thank you for the additional information.
Although we tried changing the Machine ID in the Sysaid Agent Registry key, doing so caused the asset tracking to start overwriting other similar machines and forgetting the service requests on the machines we edited.
I have not tried Editing the Dell Computer Registry Serial number. I see it on my own Dell system, i will have to see if that same entry is on these old systems and give that a try.
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