Password Services

Settings

This page allows you to configure settings for Password Services.

The General tab contains general settings.

Reset Password method

This determines the method by which the Reset Password wizard provides the end user with his or her new password.
User enters new password: The Reset Password wizard allows the end user to enter a new password of his or her choosing.
Password delivered by e-mail: The Reset Password wizard sends the end user an e-mail with a new, random, temporary password. The end user must have a valid e-mail address and secondary e-mail address registered in SysAid.
Password delivered by SMS: The Reset Password wizard sends the end user an SMS with a new, random, temporary password. The end user must have a valid text message number registered in SysAid.

Temporary password expires after (in minutes):

If the Reset Password method is e-mail or SMS, the user receives a random, temporary password. The end user must log in successfully with this new password within the time limit specified here. If the end user does not log in within this timeframe, the password expires and the end user must perform another password reset.

Number of invalid attempts:

This is the number of times an end user can attempt to enter his or her security questions before SysAid locks that user out. This is in no way related to LDAP locking out a user.

Block user duration (in minutes):

If an end user incorrectly answers his or her security questions too many times, SysAid locks that user out for a specified amount of time. This field allows you to specify how long that user is locked out for. After the specified time elapses, the end user can once more try to answer his or her security questions using the Password Self Service Wizards.

Display Word Verification (Captcha)

In order to prevent automated scripts from attempting to use the Unlock Account or Reset Password wizards, you can display an image with characters that the end user must enter in order to use the wizards. This box allows you to enable or disable this security feature.

Enable access to Password Self Service without login

If enabled, there is a link on the main SysAid login page to access Password Self Service (see screenshot). This link gives full access to the Password Self Service Wizards without needing to log in. If not enabled, this link is removed. Furthermore, this option must be enabled in order to take advantage of the icon you embed in your website or company web portal (see the Password Services main page for more information about this icon).

 Accessing Password Self Service without logging in

Password Self Service Image

This allows you to change the icon that appears when you embed the Password Self Service icon into your company's website or internal web portal.

The Security Questions tab contains settings for your security questions.

Number of Security Questions (2-5):

When end users enroll for password services, they must answer several security questions. In the event that they must use the Unlock Account or Reset Password wizards, they must resupply the answers to their security questions. This field allows you to choose how many security questions an end user must answer. The number of security questions must be between two and five.

Minimum number of characters in an answer:

The answer to each security question must contain at least as many characters as you specify here. The minimum number of characters must be at least 3.