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SnmpAgent.log (SysAid Free Edition 7.5.06)  XML
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[Post New]29/04/2011 09:27:10
    Subject: SnmpAgent.log (SysAid Free Edition 7.5.06)
[Up]
matthys70
Super SysAider

SysAider from release 7.5 Netherlands
Joined: 18/04/2011
Messages: 74
Offline
Could anyone point me in the right direction how to trouble-shoot this?

Running Free Edition v7.5.06 on Debian 6 and I see this in the SnmpAgent.log:
2011-04-29 10:31:31,416 INFO - Starting Discovery Server...
2011-04-29 10:31:37,410 ERROR - Error in trap listener: Permission denied
2011-04-29 10:31:39,092 ERROR - Failed to send log or error to sysaid server. Error code:404

I also see this in the Tomcat6 catalina.log and not sure if it's related:
29-apr-2011 10:28:18 org.apache.coyote.http11.Http11Protocol destroy
INFO: Stopping Coyote HTTP/1.1 on http-8080
Exception in thread "Thread-126" java.lang.NullPointerException
at com.ilient.snmp.l.run(Unknown Source)

Thanks,
Matthijs
[Post New]03/05/2011 05:57:48
    Subject: Re:SnmpAgent.log (SysAid Free Edition 7.5.06)
[Up]
Joseph Zargari
VP Customer Relations


Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 26/03/2006
Messages: 516
Offline
Hi Matthijs,

In Linux, there's a security feature that prevents normal users from binding to port numbers < 1024. The SNMP traps are sent to port 162, so the only account that could bind on that ports is the root account.
You can simply start tomcat as root to be able to bind on the SNMP trap port.

Thanks,
Joseph.
[Post New]17/06/2011 11:58:46
    Subject: Re:SnmpAgent.log (SysAid Free Edition 7.5.06)
[Up]
kcrider
SysAider

SysAider from release 7.5
Joined: 09/02/2011
Messages: 11
Offline
And what if we have a procedure whereby root does not run tomcat apps? Perhaps an iptable redirect could be used, but I'm not well versed in that...any other suggestions?

This message was edited 2 times. Last update was at 17/06/2011 12:00:22
[Post New]28/06/2011 14:11:53
    Subject: Re:SnmpAgent.log (SysAid Free Edition 7.5.06)
[Up]
Joseph Zargari
VP Customer Relations


Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 26/03/2006
Messages: 516
Offline
kcrider,

The best solution is to start tomcat as root. If you can't do that, or don't want to do that, you could simply install SysAid Remote Discovery Service on another machine (Windows machine) and have the SNMP devices discovered by that service (instead of the one embedded into the serveR) and report traps back to that service (again, instead reporting traps to the SysAid server).

The RDS is available for download here

Thanks,
Joseph
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