| Author |
Message |
![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 02/05/2011 08:13:38
|
David Cohen
Technical Writer
Joined: 10/07/2008
Messages: 581
Offline
|
SysAid Upgrade Guide Thank you for choosing to upgrade to version 9.0 of SysAid! For a full list of included updates, please see the full release notes. Upgrading to SysAid version 9.0.XX - Verify that you have version 7.5 or later of SysAid installed. If you have an earlier version of SysAid installed, you must first upgrade to version 7.5, or you will not be able to upgrade to version 9.0. (The instructions for upgrading to version 7.5 are the same as those for upgrading to version 9.0, as detailed below.)
Patch to upgrade to version 7.5
- Download the appropriate version of the SysAid version 9.0 patch file to the computer which hosts the SysAid server. There are several versions of the patch file:
- Pro/Enterprise Edition upgrade for Windows 32-bit
- Pro/Enterprise Edition upgrade for Windows 64-bit (available by contacting SysAid Support)
- Free Edition upgrade for Windows
- Pro/Enterprise Edition upgrade for Linux
- Free Edition upgrade for Linux
Make sure to remember where you save the download. IMPORTANT: To upgrade to SysAid 9.0, you must have a valid support and maintenance account. You can check on the status of your support account by trying to log in to the SysAid Help Desk. If you find that your account has expired, please contact our support team. - Run the downloaded patch file. If you are upgrading a Linux installation of SysAid, please go here for further instructions.
- Click Next > on the first screen. As suggested, you can close any unnecessary applications to improve performance of the installer.
 - Carefully read the license agreement. Click "I accept the agreement" and then click Next >.
- Select the location of your SysAid server. The default installation location is already selected. Click Next >.
 - Please wait while SysAid is upgraded to version 9.0. You will receive a confirmation message when the upgrade is complete. Click Finish to close the installer.
- If you have questions or issues at any time during installation, please contact our friendly support team at helpdesk@sysaid.com.
Congratulations! You've successfully upgraded to SysAid version 9.0. You can read about all of the new features in the full release notes, and you can learn how to use these new features by consulting our Online Aid. Enjoy SysAid!
This message was edited 1 time. Last update was at 12/09/2012 09:53:25
|
|
|
15/02/2012 11:46:32
|
pineapple
SysAider
Joined: 13/12/2011
Messages: 16
Offline
|
hy
i've got some questions:
- when i upgrade from 8.1 to 8.5, do i have still all my configurations? like LDAP Integration, all Service Desk Settings...
- can i hide "my Desktop" "Supervise IT User Problems" "Password Self Service" and "Change your settigs" ?
thanks
|
|
|
15/02/2012 12:07:53
|
David Cohen
Technical Writer
Joined: 10/07/2008
Messages: 581
Offline
|
Hi pineapple,
You keep all of your configurations when you upgrade-- we're very careful when we build the upgrade package not to overwrite any of your existing settings.
As for hiding the options you mentioned, I assume you mean hiding them on the End User Portal?
*My Desktop only appears if you've enabled it under My Desktop.
*Password Self Service only appears if you've enabled it under Password Services.
*Supervise IT User Problems only appears if an end user is a department or company supervisor. If not, the end user won't see this option.
*Change Your Settings can be disabled from Preferences --> End User Portal Settings.
|
|
|
15/02/2012 12:59:08
|
pineapple
SysAider
Joined: 13/12/2011
Messages: 16
Offline
|
Hy
I'm sorry, yes I thought in the End User Portal.
Thank you very much!!
This message was edited 1 time. Last update was at 15/02/2012 12:59:49
|
|
|
22/02/2012 07:23:53
|
matthys70
Super SysAider
Joined: 18/04/2011
Messages: 74
Offline
|
Pity there is no mention of the Linux upgrade, but I guess it the same as always?
|
|
|
22/02/2012 10:01:20
|
David Cohen
Technical Writer
Joined: 10/07/2008
Messages: 581
Offline
|
Hi matthys70,
Linux upgrade instructions can be found here.
Upgrade instructions haven't changed, however there is a new section that explains how to upgrade your Tomcat web server from version 6 to 7.
|
|
|
06/03/2012 17:19:37
|
JSCHUTZM
SysAider
Joined: 09/04/2010
Messages: 22
Location: Davis CA
Offline
|
What if the SQL DB is on a different server? Do you have to run the upgrade on both the SQL server and the SysAid Server?
What if the person who has access to the SysAid Server, is NOT an admin on the SQL server? - as is the case in our environment.
|
|
|
07/03/2012 11:10:32
|
Joseph Zargari
VP Customer Relations
Joined: 26/03/2006
Messages: 516
Offline
|
Hi JSCHUTZM,
The upgrade should only be applied to the SysAid server. After it is upgraded, on the first startup, it connects to the database (as usual) and detects it needs to upgrade the schema. It will do it automatically and there's no need for human intervention.
Thanks,
Joseph.
|
|
|
27/03/2012 19:12:35
|
rwade
SysAider
Joined: 14/08/2008
Messages: 31
Location: USA, Michigan
Offline
|
What about backing up and replacing all the HTML files we have customized?? for some reason this is never mentioned in the procedure, but for me is a huge deal. I only know of it since i have made that mistake ONCE before.
|
|
|
27/03/2012 19:42:47
|
Joseph Zargari
VP Customer Relations
Joined: 26/03/2006
Messages: 516
Offline
|
rwade,
Go to Customize > Appearance and look at the directory that your SysAid server is pointing to in HTML Files Location field. This is the directory you need to backup to protect your customized HTML files...
Joseph.
|
|
|
15/10/2012 15:36:50
|
PC_MD
SysAider
Joined: 02/03/2010
Messages: 10
Location: Boonville Mo
Offline
|
I was just reading up on the process, as we are about to go to 8.5 and put it on a new server.
As I was reading the comments I saw something that I just have to comment on. Joseph you need to upload a picture where you don't look like you are about to lose it 
Can I now get a mug and tee-shirt for that observation 
|
|
|
15/10/2012 16:11:21
|
Joseph Zargari
VP Customer Relations
Joined: 26/03/2006
Messages: 516
Offline
|
PC_MD wrote:Joseph you need to upload a picture where you don't look like you are about to lose it
I admit it; I never look good on camera... My real charm is in-person... 
|
|
|
30/10/2012 14:33:30
|
Dan of Night
SysAider
Joined: 08/10/2010
Messages: 23
Offline
|
Hello,
I need to upgrade an existing v8.5 to 9 and move it to a different server. I also want to start using LDAP intergration, I have tested and know it intergrates but opted for managed end user accounts when I initially set up.
Would it be best to upgrade my existing and build a new server up to version 9 or build a new server up to version 8.5?
Also what is stored in the backup? if I restore the backup (that did not have LDAP) on to a version that has (LDAP) will it work?
Thanks
|
|
|
30/10/2012 14:35:36
|
David Cohen
Technical Writer
Joined: 10/07/2008
Messages: 581
Offline
|
Hi Dan of Night,
As this is a very specialized case, please contact SysAid Customer Support for assistance.
This message was edited 1 time. Last update was at 30/10/2012 14:35:56
|
|
|
30/10/2012 15:28:22
|
AndreT78
SysAider
Joined: 15/12/2009
Messages: 3
Offline
|
Hi,
after Update, the "Sysaid server" Serivce did not automatic start. When I start this manually, its start, and then it ends automaticly.
wrapper.log
INFO | jvm 1 | 2012/10/30 16:20:29 |
INFO | jvm 1 | 2012/10/30 16:20:30 | Okt 30, 2012 4:20:29 PM org.apache.tomcat.util.digester.Digester endElement
INFO | jvm 1 | 2012/10/30 16:20:30 | WARNING: No rules found matching 'Server/Executor'.
INFO | jvm 1 | 2012/10/30 16:20:30 | Okt 30, 2012 4:20:30 PM org.apache.catalina.core.AprLifecycleListener init
INFO | jvm 1 | 2012/10/30 16:20:30 | INFO: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: ./lib
INFO | jvm 1 | 2012/10/30 16:20:30 | Okt 30, 2012 4:20:30 PM org.apache.tomcat.util.digester.SetPropertiesRule begin
INFO | jvm 1 | 2012/10/30 16:20:30 | WARNING: [SetPropertiesRule]{Server/Service/Engine/Host/Context} Setting property 'debug' to '0' did not find a matching property.
INFO | jvm 1 | 2012/10/30 16:20:30 | Okt 30, 2012 4:20:30 PM org.apache.coyote.http11.Http11Protocol init
INFO | jvm 1 | 2012/10/30 16:20:30 | INFO: Initializing Coyote HTTP/1.1 on http-8080
INFO | jvm 1 | 2012/10/30 16:20:30 | Okt 30, 2012 4:20:30 PM org.apache.catalina.startup.Catalina load
INFO | jvm 1 | 2012/10/30 16:20:30 | INFO: Initialization processed in 413 ms
INFO | jvm 1 | 2012/10/30 16:20:30 | Okt 30, 2012 4:20:30 PM org.apache.catalina.core.StandardService start
INFO | jvm 1 | 2012/10/30 16:20:30 | INFO: Starting service Catalina
INFO | jvm 1 | 2012/10/30 16:20:30 | Okt 30, 2012 4:20:30 PM org.apache.catalina.core.StandardEngine start
INFO | jvm 1 | 2012/10/30 16:20:30 | INFO: Starting Servlet Engine: Apache Tomcat/6.0.26
INFO | jvm 1 | 2012/10/30 16:20:33 | initSysAid is initializing log4j
INFO | jvm 1 | 2012/10/30 16:20:33 | Initializing log4j with: C:\Program Files (x86)\SysAidServer\tomcat\webapps\..\..\root\./WEB-INF/log4j.properties
ERROR | wrapper | 2012/10/30 16:21:09 | Shutdown failed: Timed out waiting for signal from JVM.
ERROR | wrapper | 2012/10/30 16:21:09 | Java Virtual Machine did not exit on request, terminated
STATUS | wrapper | 2012/10/30 16:21:09 | <-- Wrapper Stopped
the folder \tomcat\webapps do not exists !
|
|
|
![[Up]](/Sysforums/templates/default/images/icon_up.gif){kind=icon}
