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IT Benchmarks  XML
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[Post New]03/05/2011 03:47:20
    Subject: IT Benchmarks
[Up]
nicks81
Super SysAider


SysAider from release 7 Australia
Joined: 13/07/2010
Messages: 66
Offline
Me again

Just wondering how I can run some historic reports on the items in the IT Benchmarks section - specifically 'Percent of SRs opened via the end user portal' and 'Percent of SRs opened via incoming email'?

I can only seem to get the last month's details from here, and can't work out how to generate my own report on this information.... Any guidance would be greatly appreciated!

Nick

This message was edited 1 time. Last update was at 03/05/2011 03:47:33
[Post New]03/05/2011 15:15:10
    Subject: Re:IT Benchmarks
[Up]
Inna
SysAid Customer Relations

Joined: 24/06/2010
Messages: 735
Offline
Dear nicks81,

In order to create such report go to Manager Portal > Design Report > click on the Report Wizard button.

Step one:

Select Main Entity: SR
Caption: Name of the report

Step two:
* Summary with Graph
* Show all values
* Group by source

Then save the report go to Analyzer and run the report.
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[Post New]03/05/2011 20:20:09
    Subject: Re:IT Benchmarks
[Up]
nicks81
Super SysAider


SysAider from release 7 Australia
Joined: 13/07/2010
Messages: 66
Offline
Inna, you rock my world! thank you
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