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Disable sound in Chat console?  XML
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[Post New]13/05/2011 03:30:38
    Subject: Disable sound in Chat console?
[Up]
matthys70
Super SysAider

SysAider from release 7.5 Netherlands
Joined: 18/04/2011
Messages: 74
Offline
I am currently testing the Sysaid Free Edition and wonder how to disable the sound in the chat?

I did read the guide at http://www.ilient.com/Sysforums/templates/default/help/files/Guide_Chat.htm

When I as administrator open the Chat console some irritating sound is playing.
No end users are online, so I have no clue why this is happening.
Though I can understand the sound if there is somebody who requests a chat session.

Thanks,
Matthijs


[Post New]13/05/2011 06:05:13
    Subject: Re:Disable sound in Chat console?
[Up]
Inna
SysAid Customer Relations

Joined: 24/06/2010
Messages: 745
Offline
Dear matthys70,

I will forward it to our Feature request forum.

Meanwhile the work around is when closing the chat to remove the Effects check box, refer to my screen shot it will remember it and the next time you log in it won't do the sound but you should remember to check it back in order too hear when someone is contacting chat.

Thanks Inna.
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[Post New]13/05/2011 06:12:52
    Subject: Re:Disable sound in Chat console?
[Up]
matthys70
Super SysAider

SysAider from release 7.5 Netherlands
Joined: 18/04/2011
Messages: 74
Offline
When I am in the Chat console it doesn't matter if I enable/disable the "Effects"... sound is going on.

I do have to say we have a total Linux environment, also the workstation we work with.
And I think the main focus of SysAid is MS windows, which is logic I guess.

Thanks,
Matthijs
[Post New]06/06/2011 03:49:24
    Subject: Re:Disable sound in Chat console?
[Up]
Joseph Zargari
VP Customer Relations


Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 26/03/2006
Messages: 516
Offline
matthys70,

The problem sounds like it is related to the web browser. Which browsers are you using? I can tell you that it should be working fine on Firefox, regardless if it is running on Windows or Linux.
Can you try clearing the browser's cache and see if that solves the problem?

Thanks,
Joseph.

This message was edited 1 time. Last update was at 17/06/2011 11:00:26
[Post New]06/06/2011 04:19:21
    Subject: Re:Disable sound in Chat console?
[Up]
matthys70
Super SysAider

SysAider from release 7.5 Netherlands
Joined: 18/04/2011
Messages: 74
Offline
We use Debian as default workstation, which uses Iceweasel (firefox).

At the moment I use:


Kind regards,
Matthijs
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