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Single Sign On over VPN  XML
Forum Index » SysAid Installation & Beyond
 
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[Post New]22/05/2011 21:32:07
    Subject: Single Sign On over VPN
[Up]
WilliamsDesignAssociates
SysAider

SysAider from release 7.5
Joined: 22/05/2011
Messages: 2
Offline
I recently had SSO enabled and it works with no issues in the office.

When trying to log into SysAid over VPN it does not accept login information, even when using domain\username

I tried on 2 different computers on different networks with the exact same issue

I even added the website as a trusted site

Has anyone had any similar issues with this over VPN

This message was edited 2 times. Last update was at 22/05/2011 21:55:47
[Post New]23/05/2011 08:35:11
    Subject: Re:Single Sign On over VPN
[Up]
David Lee
SysAid Customer Relations


Joined: 24/06/2009
Messages: 40
Offline
Hi..

To better understand the issue we need to know the following:

1.Are those machines you tested part of the Domain or not ?
2. What NTLM protocol is set on those said machines ?
To test this, run the following command :
Start > Run > rsop.msc

In the result window you get, go to; computer Configuration > windows Settings > Local Policies > Security Options > Network Security: LAN Manager authentication level. the 'Computer Settings' should say "Send LM & NTLM responses".

If you wish, you can send the reply to us by email to; helpdesk@sysaid.com (with a quick description of the issue)

We will provide further instructions based upon your responses.
[Post New]25/05/2011 22:17:08
    Subject: Re:Single Sign On over VPN
[Up]
WilliamsDesignAssociates
SysAider

SysAider from release 7.5
Joined: 22/05/2011
Messages: 2
Offline
The compters are NOT part of the domian, they are on a seperate network part of a workgroup connected over VPN. I also have similar issues logging in using iPhone app over VPN. it seems SSO only allows domain PC's, which makes sence but hoping for a workaround

This message was edited 1 time. Last update was at 25/05/2011 22:21:56
[Post New]26/05/2011 12:28:34
    Subject: Re:Single Sign On over VPN
[Up]
David Lee
SysAid Customer Relations


Joined: 24/06/2009
Messages: 40
Offline
The only way to achieve this is by setting the Security policies > NTLM settings to "send LM & NTLM responses" , which is not realistic.

I would go as far as saying that that method of work is not very SSO friendly, and would give up SSO altogether, and use cookies instead.

If you agree, please send a copy of your serverConf.xml file located at; ...\SysAidServer\root\WEB-INF\conf\serverconf.xml

To; helpdesk@sysaid.com (with a description of our conversation), we will implement to option for you and send it back to you.
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