Internal Error - Updating Asset Information

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Internal Error - Updating Asset Information

Forum Index » Asset Management

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23/05/2011 11:51:11

Subject: Internal Error - Updating Asset Information

Coreyoliseffect
SysAider

Joined: 15/10/2010
Messages: 31
Offline

Whenever I try to update the information for some assets I get an error message "Internal error." This does not occur with all assets and I have not found any correlation between the assets that it has happened with. They are enabled so I would think that I would be able to update them with no issue. I have attached a screen for good measure.

EDIT: Forgot to mention. I can hit the back button and reload the page and everything is fine. It will even save the changes that I made to the asset information.


Filename	Internal Error.png
Description
Filesize	222 Kbytes
Downloaded:	4 time(s)

This message was edited 1 time. Last update was at 23/05/2011 11:52:31

25/05/2011 22:57:28

Subject: Internal Error - Updating Asset Information

Obelix
SysAid Wiz

Joined: 12/06/2008
Messages: 903
Offline

Sounds like browser conflict with windows... when you got an error does it offer to send the error ? try peek on it to see what causing the quirks.
Ooo and check the event viewer.

29/05/2011 02:15:33

Subject: Re:Internal Error - Updating Asset Information

Inna
SysAid Customer Relations

Joined: 24/06/2010
Messages: 745
Offline

Dear Obelix,

Please contact us at helpdesk@sysaid.com and we will try to remote in to your environment and see what is causing that.

Thanks Inna

31/05/2011 14:18:57

Subject: Internal Error - Updating Asset Information

Coreyoliseffect
SysAider

Joined: 15/10/2010
Messages: 31
Offline

Obelix wrote:Sounds like browser conflict with windows... when you got an error does it offer to send the error ? try peek on it to see what causing the quirks.
Ooo and check the event viewer.

It isn't the standard windows error and the browser is fine after I get the message. There is not an option to send an error report like a windows error either. I will have to check out peek, never heard of it before.

31/05/2011 14:23:29

Subject: Re:Internal Error - Updating Asset Information

Coreyoliseffect
SysAider

Joined: 15/10/2010
Messages: 31
Offline

Inna wrote:Dear Obelix,

Please contact us at helpdesk@sysaid.com and we will try to remote in to your environment and see what is causing that.

Thanks Inna

Obe you are stealing my thunder here man!

I went ahead and submitted a request.

As a side note it doesn't matter if I am logged onto the server that SysAid is on or if I access it remotely the same issue occurs. Also, browser types don't seem to effect it.

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