Single Sign On, SSO, problem after user changes password

Home

Forums

Feature Requests

Beta Issues

SysAid Resources

Documentation

Support

Hello Guest,

DOWNLOAD FREE EDITION

Recent Topics

Hottest Topics

Online Members

Member Listing

Advanced Search

Single Sign On, SSO, problem after user changes password

Forum Index » SysAid Integration

Author

Message

26/08/2008 14:25:23

Subject: Single Sign On, SSO, problem after user changes password

bobda
SysAider

Joined: 24/06/2008
Messages: 12
Location: Roseville, CA
Offline

I'm using Single Sign On, SSO, with the NTLM method. After a user changes thier Active Directory password, (Which our GPO requires is changed every 90 days) they can no longer open the Help Desk. The Sysaid IE 7 window gives a logon box. If they try too many times it will actually lock the AD account. (We have another GPO that locks the account after 4 invailid logon attempts.) So it would seem that SysAid/NTLM is trying to use the old password instead of the new one. Help!

27/08/2008 10:05:45

Subject: Re:Single Sign On, SSO, problem after user changes password

Adam Racer
SysAid Customer Relations

Joined: 09/07/2008
Messages: 156
Offline

Does this problem still occur after you click on "Refresh user list from LDAP" ??

29/08/2008 05:48:06

Subject: Single Sign On, SSO, problem after user changes password

JSH
SysAider

SysAider from release 5.5

Joined: 18/08/2008
Messages: 32
Offline

We just started using Sysaid aswell and will surely run into this problem too (we change the password every 30th day).

I cannot believe we have to make an refresh manually!!. This will end up with a supporter needs to click this button every hour.

I may have understood this wrong.

29/08/2008 06:56:47

Subject: Single Sign On, SSO, problem after user changes password

Haim
SysAid Wiz

Joined: 15/04/2008
Messages: 2449
Offline

Hello JSH,
Thank you for your response.

Actually, this should not happen, and if this issue is happening more then once, we recommend you open a service request on this issue by sending an email to helpdesk@ilient.com so we can further investigate this issue.

Best regards.
Haim

Pushing IT forward

Forum Index » SysAid Integration

Go to:

Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software

   SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Israel:+972-3-533-3675
   Email:helpdesk@sysaid.com
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   2002-2011

   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   03:00 AM - 05:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software