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Tag LinkToSurvey not working  XML
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Dean Waters
SysAider

SysAider from release 7 United States
Joined: 13/06/2011
Messages: 1
Offline

New user. New Admin. New install.

When an SR is closed, the user gets the correct "Email body to end user regarding a Service Request". Within that message body is a survey link, as identified by the tag {LinkToSurvey} (Under 'Customize'/'Notification'). The latter part of the survey link is correct, but the HOST (beginning) part of the link is incorrect. It starts with "https://SysAid1:8080/....". That's not the url to my SysAid server. How do I edit the host portion of that tag?

Thanks
Dean Waters
Inna
SysAid Customer Relations

Joined: 24/06/2010
Messages: 761
Offline

Dear Dean Waters,

In order to change the SysAid server URL (including the port), please edit the file ...\SysAidServer\root\WEB-INF\conf\serverConf.xml and find the following line:

<serverURL>URL</serverURL>
Change the URL to reflect your current URL.

If you don’t have that line, break a new line after the <externalLoginClass></externalLoginClass> tag and add the above tag in the new line with the current URL.

Make sure to restart the SysAid Server service to apply changes.
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