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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 14/06/2011 12:59:03
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succorso
SysAider
Joined: 06/06/2011
Messages: 14
Offline
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Using domain administrator credentials with the Remote Discover tool for version 8. Sysaid is on a windows 2003 server and the clients are Windows 7.
This is all I get for all the clients:
Unavailable host - (name of computer)
Any ideas? Does the administrator need special credentials that I missed?
Thanks in advance.
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23/06/2011 15:12:40
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succorso
SysAider
Joined: 06/06/2011
Messages: 14
Offline
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Anyone?
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27/06/2011 06:57:39
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itayH
SysAid Customer Relations
Joined: 23/09/2009
Messages: 1092
Offline
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Hi succorso,
Sorry for the delay in response.
Please add screenshots so we can better understand your issue.
We had an issue in SysAid v8.0.06 with the discovery service that was suppose to be fixed in v8.0.07.
Looking forward to hearing.
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Best Regards,
Itay |
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27/06/2011 15:26:34
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succorso
SysAider
Joined: 06/06/2011
Messages: 14
Offline
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I hope this helps. Attached is a screenshot.
![[Thumb - SysaidDeployment.gif]](/Sysforums/upload/2011/6/27/e7ba9396f8b163ec4917953a9ba27f65_81062.gif__thumb)
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| Filename |
SysaidDeployment.gif |
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| Description |
Deployment |
| Filesize |
91 Kbytes
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| Downloaded: |
16 time(s) |
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29/06/2011 12:55:02
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itayH
SysAid Customer Relations
Joined: 23/09/2009
Messages: 1092
Offline
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Dear succorso,
As we had some updates in v8.0.07 regarding the WMI tool, please upgrade and let us know if it resolved your issue.
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Best Regards,
Itay |
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29/06/2011 13:09:51
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succorso
SysAider
Joined: 06/06/2011
Messages: 14
Offline
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Where would I download this? All I see on the site is 8.0. Nothing specifically sais 8.0.7.
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29/06/2011 15:11:18
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itayH
SysAid Customer Relations
Joined: 23/09/2009
Messages: 1092
Offline
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Here you go 
http://helpdesk.ilient.com/CustomPage.jsp?pageName=download.html&fileName=SysAidServerPatchEnterprisev8.0.07.exe&EndUserLink
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Best Regards,
Itay |
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29/06/2011 15:34:34
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succorso
SysAider
Joined: 06/06/2011
Messages: 14
Offline
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Thanks for the link. Is there a free edition of 8.0.07? I was told this version would help me deploy the client software as I have been unable to do that.
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29/06/2011 15:38:03
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itayH
SysAid Customer Relations
Joined: 23/09/2009
Messages: 1092
Offline
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Sorry, here it is:
V8 Free
This message was edited 1 time. Last update was at 29/06/2011 15:42:18
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Best Regards,
Itay |
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29/06/2011 15:49:46
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succorso
SysAider
Joined: 06/06/2011
Messages: 14
Offline
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Hehe. That was for version 8.0.05. I took it upon myself to decrypt the url and see if the 8.0.07 version was downloadable. With considerable skill and computing power, NOT, I found the correct URL at http://pr2.ilient.com/down/SysAidServerPatchFreev8.0.07.exe.
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29/06/2011 16:54:16
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succorso
SysAider
Joined: 06/06/2011
Messages: 14
Offline
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8.0.07 did not help with remote discovery. I am still unable to remotely deploy the Sysaid client.
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29/06/2011 16:56:50
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itayH
SysAid Customer Relations
Joined: 23/09/2009
Messages: 1092
Offline
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In this case, please open send email to helpdesk@sysaid.com or open a SR in http://helpdesk.ilient.com and the support team will contact you.
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Best Regards,
Itay |
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14/07/2011 14:54:17
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cooperj
SysAider
Joined: 16/06/2008
Messages: 14
Offline
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I dont know your situation, but i have had issues where a user was setup to use encryption but the server and network weren't this caused some errors that prevented him from doing any form of remote management. check the user you are using to discover clients with for the encryption option and turn it off if the network is not configured to use it. then try to perform the discovery. that is just one of a few things that will prevent an otherwise administrative user from accessing System shares.
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