Just curious if anyone knows a way to control or disable the green banner that sometimes overlays the Sysaid content on a user or system wide configuration. If you don't know what I am referring to, the latest banner had the title "Hurry Up - You Have Until June 30th to Win iPads for your IT Team". Some of our team members can be a little sensitive to having the banner show up and even more so when it may be considered as advertising. I know you can personally close the current message, but is there a way to permanently disable the banner from showing up?
Yep i'd like to join in the chorus here. Never been a fan of this banner - very intrusive (and I like to be able to be in control of what messages SysAid displays to users via the 'news' section.) The latest 'advertising' has taken it to a new level. This really should be able to be turned off.
I decided to check direct with Sysaid. So far their response has been to use a query to delete the contents of the generic_messages database table. My opinion is that this is not really a permanent fix and (after looking at that table) a bit crude when a slightly more elegant way would be to update all records according to the disabled column (at least with my guesswork). I asked how these messages got in the table but did not get a definitive answer.
If that interests you, it's probably best if you work with Sysaid unless you know what you are doing.