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HELP! Simple report needed, I can't figure it out with the stock reports  XML
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[Post New]24/06/2011 00:17:48
    Subject: HELP! Simple report needed, I can't figure it out with the stock reports
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amyskitchen
Super SysAider

SysAider from release 6 United States Pathfinder SysAid Certified
Joined: 11/09/2009
Messages: 88
Location: Petaluma, California
Offline
I simply need a report that will list all active tickets that are older than 30 days. I'm blanking when looking at the stock reports. Can anyone help me out?
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[Post New]13/07/2011 18:52:56
    Subject: Re:HELP! Simple report needed, I can't figure it out with the stock reports
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w0lverine
SysAider

SysAider from release 7.5 United States
Joined: 26/05/2011
Messages: 26
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You can probably do this by going to the Active Requests report and creating a custom filter where Request Time is greater than a date 30 days ago. Then you'll probably have to set the date range really wide on the regular report parameters to catch everything.
[Post New]14/07/2011 04:45:02
    Subject: Re:HELP! Simple report needed, I can't figure it out with the stock reports
[Up]
5.7FSN
SysAid Wiz

SysAider from release 7 United States Pathfinder
Joined: 15/04/2010
Messages: 375
Offline
This can be done in the SR view.. However if you want it automated is when you run into issues and would likely have to create a custom report. They're not that hard if you know what you're doing..

This message was edited 1 time. Last update was at 14/07/2011 04:46:09
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