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[Post New]11/07/2011 20:55:46
    Subject: Default Admin Account
[Up]
jbo
SysAider

SysAider from release 7.5 United States
Joined: 05/06/2011
Messages: 39
Offline
We are using LDAP to pull in our users and I have 3 domain admins already setup as Sysaid admins. We are not using the default Admin account and would like to disable it or delete it to give that spot to another domain admin. My questions is can I delete the default admin account without causing issues to Sysaid?
[Post New]11/07/2011 21:27:08
    Subject: Re:Default Admin Account
[Up]
5.7FSN
SysAid Wiz

SysAider from release 7 United States Pathfinder
Joined: 15/04/2010
Messages: 380
Offline
I would just disable it.. I believe there are instructions for either enabling or re-creating that account in the event it's needed. Happened to us one day, and we had to use the default admin account. Had to find the instructions on how enable/re-create it.
[Post New]11/07/2011 21:27:56
    Subject: Re:Default Admin Account
[Up]
jbo
SysAider

SysAider from release 7.5 United States
Joined: 05/06/2011
Messages: 39
Offline
It won't disable. When I check the account and hit disable nothing happens.
[Post New]12/07/2011 06:25:39
    Subject: Re:Default Admin Account
[Up]
5.7FSN
SysAid Wiz

SysAider from release 7 United States Pathfinder
Joined: 15/04/2010
Messages: 380
Offline
Ours is disabled. Do you have the disabled column on the table view?
[Post New]12/07/2011 14:37:53
    Subject: Re:Default Admin Account
[Up]
jbo
SysAider

SysAider from release 7.5 United States
Joined: 05/06/2011
Messages: 39
Offline
Yes. I click on the checkbox for Admin and click Disable and nothing happens.
[Post New]14/07/2011 14:45:54
    Subject: Re:Default Admin Account
[Up]
Inna
SysAid Customer Relations

Joined: 24/06/2010
Messages: 745
Offline
Try from another browser or another machine.

Refer to my screenshot

[Thumb - Capture.JPG]
 Filename Capture.JPG Download
 Description
 Filesize 64 Kbytes
 Downloaded:  10 time(s)

[Post New]14/07/2011 14:47:24
    Subject: Re:Default Admin Account
[Up]
jbo
SysAider

SysAider from release 7.5 United States
Joined: 05/06/2011
Messages: 39
Offline
I get that same popup, but nothing happens after. I tried in both Firefox and IE.
[Post New]14/07/2011 14:52:10
    Subject: Re:Default Admin Account
[Up]
Inna
SysAid Customer Relations

Joined: 24/06/2010
Messages: 745
Offline
Please upload a screenshot before and after but of course with the disabled column .

Thanks Inna
[Post New]14/07/2011 14:55:11
    Subject: Re:Default Admin Account
[Up]
jbo
SysAider

SysAider from release 7.5 United States
Joined: 05/06/2011
Messages: 39
Offline
Here is before and after.
[Thumb - disable admin 02.jpg]
 Filename disable admin 02.jpg Download
 Description After
 Filesize 156 Kbytes
 Downloaded:  9 time(s)

[Thumb - disable admin 01.jpg]
 Filename disable admin 01.jpg Download
 Description Before
 Filesize 121 Kbytes
 Downloaded:  9 time(s)

[Post New]14/07/2011 15:04:33
    Subject: Re:Default Admin Account
[Up]
Inna
SysAid Customer Relations

Joined: 24/06/2010
Messages: 745
Offline
I have opened in your behalf a service request 387637 your account manager will contact you soon.


Thanks Inna
[Post New]14/07/2011 15:14:43
    Subject: Re:Default Admin Account
[Up]
jbo
SysAider

SysAider from release 7.5 United States
Joined: 05/06/2011
Messages: 39
Offline
Thanks,
[Post New]25/06/2012 15:25:19
    Subject: Re:Default Admin Account
[Up]
Joseph
SysAider

SysAider from release 7.5 United States
Joined: 25/06/2012
Messages: 1
Offline
I have the exact same question. However, I don't see anything happen when I change mode to Disable and click Set. I've tried with IE and Chrome.

I'm using v8.5.07 Pro.

Possible solutions?
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