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Efficiency of Change module  XML
Forum Index » SysAid ITIL Best Practices
 
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[Post New]29/07/2011 10:39:30
    Subject: Efficiency of Change module
[Up]
lwyatt
Super SysAider


SysAider from release 6.5 United Kingdom
Joined: 20/11/2009
Messages: 96
Offline
Hello peeps,

Does anybody have any advice for the following?

As the single member of a CAB, I have my own separate action item on the approval workflow tab of my change template.
When looking at the change request list, it is not easy to see at a glance which ones need my action, which ones I've already actioned.

Do I have to set up some kind of complicated filter for me? and do I have to do this for every other CAB member that wants this?

(Have submitted as an SR, but wondered if any users have had this issue, or would also like help with it)

Ta muchly!
[Post New]29/07/2011 10:53:59
    Subject: Re:Efficiency of Change module
[Up]
SgtAvi
SysAid Customer Relations

Joined: 28/07/2011
Messages: 2
Offline
Hey Wyatt,

Thanks so much for your question. If you have already sent out a SR regarding this issue, one of our highly qualified account managers will get back to you shortly.

Thank you for your business and loyalty.
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