Maybe it would be nice to have a link to a SR where you can see all communication, instead of writing email on email?
Or is this something which is already possible?
I just wonder as I know MS is doing so as well...
Just another question ... what if I didn't receive the fist email and only the mail with an email has been send?
SysAid will resent the message which I didn't receive? Should you not consider why these email will be seen as SPAM?
This message was edited 1 time. Last update was at 05/08/2011 06:34:38