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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 05/08/2011 19:56:08
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Jack Brewster
SysAider
Joined: 02/08/2011
Messages: 5
Offline
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We're evaluating v8 of SysAid Pro and we've just realized that we can't reply to email addresses from outside of our domain.
We normally receive many emails from outside, either from staff using their home email, or non-staff. We'd like to be able to reply to these inquiries without making new SysAid users. Is this possible?
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07/08/2011 03:10:12
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5.7FSN
SysAid Wiz
Joined: 15/04/2010
Messages: 375
Offline
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I do believe that you can send emails to external emails for a fee...
This message was edited 1 time. Last update was at 07/08/2011 03:11:08
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08/08/2011 16:37:50
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gal.shemesh
SysAider
Joined: 06/06/2011
Messages: 10
Offline
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SysAid limits you to send emails only to users that exists in the User Management. However if you would like to send email to users that isn't exist in the User Management, we can provide it to you as a special project. Please open a service request at helpdesk@sysaid.com and we will provide you with more details.
Best Regards,
Gal Shemesh, MCSA, MCITP
Account Manager
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08/08/2011 16:49:55
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Jack Brewster
SysAider
Joined: 02/08/2011
Messages: 5
Offline
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I've sent an email to helpdesk@
Thanks for the assistance.
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09/08/2011 15:28:00
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w0lverine
SysAider
Joined: 26/05/2011
Messages: 26
Offline
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Can this be done by creating a Contact in Exchange and importing the user through LDAP?
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09/08/2011 15:30:10
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Jack Brewster
SysAider
Joined: 02/08/2011
Messages: 5
Offline
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@w0lverine: If I understand what you're suggesting, that would still create a second user, which is what we're trying to avoid.
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16/08/2011 14:28:29
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gal.shemesh
SysAider
Joined: 06/06/2011
Messages: 10
Offline
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Importing a user from a LDAP will create a user in SysAid. And that user will still need a user license.
Best Regards,
Gal Shemesh, MCSA, MCITP
Account Manager
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