I'm sorry for the delay in my response. We do not have a document describing hot this particular file is structured. what we do have a is a document
explaining about from customization in terms of adding additional field and conditions. When it comes to customizing the way the HTML files are designed,
That depends on the client's scripting skills, and if you do not have these skills and still need to change some thing we can do it for you if it is some thing relay simple
or we will be happy to look at the option of doing it as a special project for a fee. You can open a service request at email@example.com and specify your needs, and
someone will come back to you with an answer or a quote.
do you know how to change the text: "SysAid Help Desk" on this page: http://servername/helpdesk/EndUserPortal.jsp? is the only way is to open file: user-end-portal.htm
change the text: $rb.getString('endUserPortal.title') with "IS Helpdesk" for example?
what does $rb.getString means?