Variables in Header HTML

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Variables in Header HTML

Forum Index » SysAid CSS Forum

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10/08/2011 11:19:02

Subject: Variables in Header HTML

Kernal
SysAider

SysAider from release 7.5

Joined: 21/07/2011
Messages: 5
Offline

Hello

Is there a list with the variables in frameHeader.html are available?

I will incorporate the asset into a link.

Greets

18/08/2011 13:47:52

Subject: Re:Variables in Header HTML

michael_nahmias
SysAid Customer Relations

Joined: 20/01/2011
Messages: 98
Offline

Hi Kernal

I'm sorry for the delay in my response. We do not have a document describing hot this particular file is structured. what we do have a is a document
explaining about from customization in terms of adding additional field and conditions. When it comes to customizing the way the HTML files are designed,
That depends on the client's scripting skills, and if you do not have these skills and still need to change some thing we can do it for you if it is some thing relay simple
or we will be happy to look at the option of doing it as a special project for a fee. You can open a service request at helpdesk@sysaid.com and specify your needs, and
someone will come back to you with an answer or a quote.

Best regards
Michael Nahmias
Account manager

22/08/2012 07:08:29

Subject: Re:Variables in Header HTML

SandyPOI
SysAider

SysAider from release 7.5

Joined: 21/02/2012
Messages: 3
Offline

Hi Michael,
do you know how to change the text: "SysAid Help Desk" on this page: http://servername/helpdesk/EndUserPortal.jsp?
is the only way is to open file: user-end-portal.htm
change the text: $rb.getString('endUserPortal.title') with "IS Helpdesk" for example?
what does $rb.getString means?
Please advices.

Thanks,
Sandy

22/08/2012 12:40:26

Subject: Re:Variables in Header HTML

cooperspc
Super SysAider

SysAider from release 7

Joined: 03/03/2011
Messages: 91
Online

$rb.getString('endUserPortal.title') is the "translate file" Text in SysAid, which is "SysAid Help Desk"

03/09/2012 02:42:44

Subject: Variables in Header HTML

Cael
SysAider

Joined: 16/08/2010
Messages: 16
Location: Sydney
Offline

$rb.getString('[ELEMENT]') is used to retrieve a value from the Translate file.

Where [ELEMENT] is, will be the name of the field or text element within the translate file.

For more information on the Translate file and custom entries, please see the following pages in SysAid help:

1- Translate File
http://www.sysaid.com/Sysforums/templates/default/help/files/Translate.htm

2- Custom notifications in multiple languages
http://www.sysaid.com/Sysforums/templates/default/help/files/CustomNotifications.htm

This message was edited 1 time. Last update was at 03/09/2012 02:43:54

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