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Software Products - Adobe Acrobat Pro  XML
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[Post New]23/08/2011 11:18:58
    Subject: Software Products - Adobe Acrobat Pro
[Up]
ChrisJ
SysAider

SysAider from release 7.5 United Kingdom Pathfinder
Joined: 11/04/2011
Messages: 3
Offline
Not sure if anyone else has noticed this particular issue/quirk.

But if you go into an asset's software tag and look down for adobe acrobat pro the license key only reads as the 2nd, 3rd and 4th digits of the product key. anyone know of a way round this?

It's not a major headache but would be nice to have it reporting back correctly as per MS office software etc.
[Post New]23/08/2011 11:39:56
    Subject: Re:Software Products - Adobe Acrobat Pro
[Up]
michael_nahmias
SysAid Customer Relations


Joined: 20/01/2011
Messages: 98
Offline
Hi ChrisJ

Please upload a screen shot so i can get a better idea of what you are seeing

Thanks in advance
Michael Nahmias
Account manager
[Post New]23/08/2011 12:30:00
    Subject: Re:Software Products - Adobe Acrobat Pro
[Up]
ChrisJ
SysAider

SysAider from release 7.5 United Kingdom Pathfinder
Joined: 11/04/2011
Messages: 3
Offline
Thanks for the prompt reply,

Screen cap attached
[Thumb - 23-08-2011 13-24-54.jpg]
 Filename 23-08-2011 13-24-54.jpg Download
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 Filesize 235 Kbytes
 Downloaded:  13 time(s)

This message was edited 1 time. Last update was at 23/08/2011 12:31:02
[Post New]04/09/2011 14:52:27
    Subject: Re:Software Products - Adobe Acrobat Pro
[Up]
michael_nahmias
SysAid Customer Relations


Joined: 20/01/2011
Messages: 98
Offline
Hi ChrisJ

I was able to recreate the same issue. Don't have a work around but I will get a bug number
for reference in this matter.

Thanks for the input

Michael Nahmias
Account Manager



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