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Importing SR content into CR  XML
Forum Index » SysAid ITIL Best Practices
 
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[Post New]14/09/2011 23:07:45
    Subject: Importing SR content into CR
[Up]
AnthonyM
SysAider

SysAider from release 7.5 Australia
Joined: 16/05/2011
Messages: 10
Offline
We are using the ITIL change management workflows for many processes and getting to a point now where it is a major part of our business. However, there is one flaw I cannot over come. In one of our workflows an end user will submit a service request and attach a document for clarification of the request. When the change request is created (link item to SR) the attachment does not import from the original SR to the new CR. How can this be done other than to open the original SR, download the file, then upload it into the new SR/CR? (Also screen captures!!)

Cheers

Anthony

This message was edited 1 time. Last update was at 14/09/2011 23:09:19
[Post New]19/09/2011 14:10:17
    Subject: Re:Importing SR content into CR
[Up]
Yair Bortinger
SysAid Customer Relations

Joined: 25/05/2011
Messages: 45
Offline
You are correct, currently SysAid doesn't have the capability to link automatically the SR attachments to the CR.
This sounds as a very good feature request. To submit a feature request go to : http://www.ilient.com/Sysforums/forums/show/101.page

Yair Bortinger

SysAid customer Relations
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