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Add Field - End User Submit SR  XML
Forum Index » End User Portal & Knowledgebase
 
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[Post New]05/09/2008 12:28:16
    Subject: Add Field - End User Submit SR
[Up]
CCSO IT
Super SysAider


SysAider from release 5.1 United States SysAid Certified
Joined: 05/09/2008
Messages: 54
Offline
Hi all, new to the software but I've been reading these forums for about a month now.

I was wondering if there is a way to add fields to the end user's "Submit Service Request" screen.

I know that you can have specific text show up in the Description box depending on what categories are selected in the drop down, but I was hoping there was a way to add separate fields that I can make mandatory. (ex:// department number, shift number, can you reproduce the problem? if so, how?, etc.)

Any help or knowledge here would be greatly appreciated.
Thanks,
Thomas Hardin
Microcomputer Specialist
Clackamas County Sheriff's Office
[Post New]07/09/2008 06:08:39
    Subject: Add Field - End User Submit SR
[Up]
Haim
SysAider

Joined: 15/04/2008
Messages: 2449
Offline
Hello CCSO IT

Please refer to the guide below to learn on how you can add additional fields to the end user's "Submit Service Request" screen.

http://www.ilient.com/Sysforums/posts/list/251.page

Best regards.
Haim
Pushing IT forward
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