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Solution in Email  XML
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Author Message
[Post New]05/09/2008 13:29:45
    Subject: Solution in Email
[Up]
CCSO IT
Super SysAider


SysAider from release 5.1 United States SysAid Certified
Joined: 05/09/2008
Messages: 54
Offline
Is there a way to show the "solution" field of a SR in the email that gets automatically sent to the End User after closing the SR?

Some of the problems we have are able to be fixed without directly contacting the user, but we would still like them to know what the solution was. Not a big deal either way, but it would be nice.
Thanks,
Thomas Hardin
Microcomputer Specialist
Clackamas County Sheriff's Office
[Post New]05/09/2008 14:16:27
    Subject: Re:Solution in Email
[Up]
techguy
SysAid Mod


SysAider from release 4 United Kingdom Pathfinder Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 11/06/2008
Messages: 1506
Location: England
Offline
see here:- http://www.ilient.com/Sysforums/posts/list/213.page#415
Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki
[Post New]05/09/2008 14:51:13
    Subject: Re:Solution in Email
[Up]
CCSO IT
Super SysAider


SysAider from release 5.1 United States SysAid Certified
Joined: 05/09/2008
Messages: 54
Offline
thanks a ton!
Thanks,
Thomas Hardin
Microcomputer Specialist
Clackamas County Sheriff's Office
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