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SYSAID licence expired, nobody answering chat sessions  XML
Forum Index » SysAid Installation & Beyond
 
Author Message
Andy Johnson
SysAider

SysAider from release 7.5 United Kingdom
Joined: 02/09/2011
Messages: 3
Offline

As per the title, i have waited for around an hour now, for somebody to respond to my chat session, but no joy.

Our pro installation is reporting that our temporary licence has expired. I placed the activation.xml file into the application upon instaling but for some reason it appears it has not updated to full licence.

Problem is i cannot get into our web based administration panel to insert the licence again, so i need to know what the alternative is.

I would appreciate a prompt reply please, as currently we are without our helpdesk.
Mucho
Super SysAider


SysAider from release 6.5 Czech Republic
Joined: 13/05/2009
Messages: 53
Offline

Please copy license file into sysaid server directory and restart service
example C:\Program Files\SysAidServer\root\WEB-INF\conf
your activation file need to be in format xml.
Andy Johnson
SysAider

SysAider from release 7.5 United Kingdom
Joined: 02/09/2011
Messages: 3
Offline

Inserted the xml file in the specified location. The application is still saying that the licence has expired.
NCFRE
Elite SysAider

SysAider from release 5.5 Canada Pathfinder
Joined: 20/08/2008
Messages: 122
Offline

Hello,

after you have copy the file you will need to stop the service of you sysaid server and start it it should do the trick

Andy Johnson
SysAider

SysAider from release 7.5 United Kingdom
Joined: 02/09/2011
Messages: 3
Offline

I restarted the service within IIS, it did not resolve the problem.
adietz
Elite SysAider


SysAider from release 5.6 United States Pathfinder
Joined: 30/12/2008
Messages: 104
Offline

Hi Andy,

You need to restart the Sysaid Server Service, not IIS.

Alex
NCFRE
Elite SysAider

SysAider from release 5.5 Canada Pathfinder
Joined: 20/08/2008
Messages: 122
Offline

then i think the best way is to call support they will help you.

yes dont forget it is the sysaid server service you have to restart


This message was edited 1 time. Last update was at 24/10/2011 16:03:19

SA Consultant
SysAider

SysAider from release 6 Ecuador Pathfinder SysAid Certified
Joined: 06/07/2009
Messages: 44
Location: Ecuador
Offline

Did you manage to make it work?? I have the same problem. I uploaded the final licence, I checked it was in the conf folder, but it still expired.
Im trying everything to contact sysaid for help. I already called but Im still waiting for the support.
snagler
Super SysAider

SysAider from release 7.5 United States
Joined: 16/11/2011
Messages: 64
Offline

Go to:
\SysAidServer\root\WEB-INF\conf

Remove all the upgrade_activation.xml and secondary_activation.xml and leave only the activation.xml and restart the SysAid Server Service.

Inna
SysAid Customer Relations

Joined: 24/06/2010
Messages: 761
Offline

Dears,

Sorry for the late update but with the same day Ido Shomer Andy Johnson's Account manager made a remote with him and resolved all his issues.

thanks Inna.
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