Home    Forums    Feature Requests    Beta Issues    SysAid Resources    Documentation    Support
Hello Guest,  Login   
        
DOWNLOAD FREE EDITION
    
     Recent Topics    Hottest Topics    Online Members    Member Listing    Advanced Search
report for work time by admin  XML
Forum Index » Manager Portal
 
Author Message
[Post New]23/11/2011 15:19:38
    Subject: report for work time by admin
[Up]
jtechne
SysAider

SysAider from release 7.5
Joined: 15/11/2011
Messages: 4
Offline
hi

In our company we take every day some reports (Administrators with the longest SRs activity time (with filter "category is not x")).
But when admin A is working in an SR of admin B then the time that admin A has worked goes to admin B.
I have found that i can use the Workload by Administrator report but there is no filter option.
What report should i use to have the work time by administrator with a category filter.

Jtechne

EDIT: I am using SysAid v8.1.02 Enterprise Edition

This message was edited 1 time. Last update was at 23/11/2011 15:20:14
[Post New]27/07/2012 06:32:12
    Subject: Re:report for work time by admin
[Up]
Ariel Jupiter
SysAid Customer Relations


Joined: 22/11/2011
Messages: 210
Offline
Hi jtechne

I was able to reproduce the issue you described with the "Administrators with the longest SRs activity time" report.
It seems that the report shows only one of the Administrator activities, but it counts the hours of the other Administrator activity, although the user name of that Administrator doesn't appear.
We are currently working on finding a solution for this issue. I will inform you in our progress in the next few days.

As for the "Workload By Administrator" report, unfortunately this report is built in, and it is not possible to add a filter for that report.

Ariel.
[Post New]01/11/2012 13:29:42
    Subject: Re:report for work time by admin
[Up]
HARASAI
SysAider

SysAider from release 7 India Pathfinder
Joined: 27/10/2010
Messages: 32
Offline
Hi Ariel,

Any update on this request.

We also require same kind of report.

As of now are using the activity tab to capture the load per administrator..



Forum Index » Manager Portal
Go to:   
Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software
    SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Israel:+972-3-533-3675
   Email:helpdesk@sysaid.com
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   2002-2011 		   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   03:00 AM - 05:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software
Privacy Policy © Terms Of Use