In our company we take every day some reports (Administrators with the longest SRs activity time (with filter "category is not x")).
But when admin A is working in an SR of admin B then the time that admin A has worked goes to admin B.
I have found that i can use the Workload by Administrator report but there is no filter option.
What report should i use to have the work time by administrator with a category filter.
EDIT: I am using SysAid v8.1.02 Enterprise Edition
This message was edited 1 time. Last update was at 23/11/2011 15:20:14