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Changing an Admin back to an end user  XML
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BoomrSoonr
SysAider

SysAider from release 5.5 United States
Joined: 04/09/2008
Messages: 6
Offline

I know how to change an end user into an administrator - is there an easy way to change an administrator back to an end user?
simplydobermans
SysAider

SysAider from release 5 United States
Joined: 16/06/2008
Messages: 43
Offline

WELL...
you should be able to, in the permissions of that user and un-check SysAid Administrator, unless that admin is a Main user ,which is the user that installed sysaid then it is grayed out,

but it does not seem to be working with the current ver v5.5.06
TomGingrich
SysAider

SysAider from release 5 United States SysAid Certified
Joined: 16/06/2008
Messages: 3
Offline

It's probably not recommended, but I have done it by changing the 'administrator' field in the database.
Haim
SysAid Wiz

Joined: 15/04/2008
Messages: 2449
Offline

Currently, the only recommended way to turn an administrator to end user is to delete the administrator and re-create it as an end user.

removing the "administrator" tag from the database is not recommended as it can cause issues and lose of information.

Best regards.
Haim

Pushing IT forward
techguy
SysAid Mod


SysAider from release 4 United Kingdom Pathfinder Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 11/06/2008
Messages: 1597
Location: England
Online

Is this going to be fixed/addressed anytime soon ?

Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki
Haim
SysAid Wiz

Joined: 15/04/2008
Messages: 2449
Offline

Techguy,
Actually, we do not consider this to be a bug or an issue, you are welcome to open a feature request to turn administrators back to end users.

Best regards.
Haim

Pushing IT forward
Smeagol
Super SysAider


SysAider from release 4.5 Netherlands
Joined: 08/05/2010
Messages: 84
Location: Leeuwarden - The Netherlands
Offline

Has there been a change of mind on this issue yet? Or is there an FR?

Assumption is the mother of all fuckups...
Brandon Collins
Elite SysAider

SysAider from release 6.5 United States
Joined: 07/01/2010
Messages: 111
Offline

Haim wrote:Techguy,
Actually, we do not consider this to be a bug or an issue, you are welcome to open a feature request to turn administrators back to end users.

Best regards.
Haim


? really? How strange. You would think the ability to easily turn an admin back into a normal user would CERTAINLY be built into the functionality of the program. Not being able to, rather having to delete the user comletely and recreate the user is definitly an issue.
jamaro
Super SysAider


SysAider from release 6 Ukraine Pathfinder
Joined: 07/10/2009
Messages: 70
Location: Kyiv, Ukraine
Offline

Please add this functionality in the new version!
P.S. Delete / Disable admin - this is not correct!

Administrator Help Desk (SysAid)
lwyatt
Super SysAider


SysAider from release 6.5 United Kingdom
Joined: 20/11/2009
Messages: 96
Offline

Brandon Collins wrote:
Haim wrote:Techguy,
Actually, we do not consider this to be a bug or an issue, you are welcome to open a feature request to turn administrators back to end users.

Best regards.
Haim


? really? How strange. You would think the ability to easily turn an admin back into a normal user would CERTAINLY be built into the functionality of the program. Not being able to, rather having to delete the user comletely and recreate the user is definitly an issue.


Finding myself in the same situation, needing to make an administrator an end user, I agree this response is nonchalant. Another cross against useability SysAid!
BouMatic IT
SysAider

SysAider from release 3 United States
Joined: 25/11/2008
Messages: 16
Offline

So we had to delete the admin - can we reattach her sysaids back to her user account?
ITnoob
SysAider

SysAider from release 7
Joined: 28/07/2010
Messages: 1
Offline

What happens to the user's ticket history if you delete the admin and recreate the enduser?

This message was edited 1 time. Last update was at 10/08/2011 18:59:48

Inna
SysAid Customer Relations

Joined: 24/06/2010
Messages: 758
Offline

If you create a user with the same user name so all the history will remain.

Thanks Inna
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