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Broken Filter - How To Reset?  XML
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[Post New]02/12/2011 12:01:31
    Subject: Broken Filter - How To Reset?
[Up]
Phil Stratford
Super SysAider

SysAider from release 6 United Kingdom
Joined: 06/04/2009
Messages: 61
Offline
I was playing around with the Customize View filter options and accidentally created a filter which can't be displayed. I just get blank screen with the words 'Internal error' at the top, and no option to re-customize the view. How can I reset the filter? Even better, is there a config file I can restore from my backup tape from a few days ago which will restore the filter back to the way I had it?

It might be a useful option if the Preferences tab had an option to 'Reset Filters' to help stupid people like me!
[Post New]02/12/2011 12:27:55
    Subject: Re:Broken Filter - How To Reset?
[Up]
5.7FSN
SysAid Wiz

SysAider from release 7 United States Pathfinder
Joined: 15/04/2010
Messages: 375
Offline
IIRC you can use the reset params to clear:

http://sysaid.yourname.com/HelpDesk.jsp?ResetParams=Y

Add: ResetParams=Y to your URL as above. Of course your URL will be from the asset pages, but I do recall it working.
[Post New]02/12/2011 12:48:30
    Subject: Re:Broken Filter - How To Reset?
[Up]
Phil Stratford
Super SysAider

SysAider from release 6 United Kingdom
Joined: 06/04/2009
Messages: 61
Offline
It's a good tip, but unfortunately it doesn't work! Not for the SystemList page, anyway.
[Post New]10/04/2012 18:19:14
    Subject: Re:Broken Filter - How To Reset?
[Up]
JHamblen
SysAider

SysAider from release 7.5 United States
Joined: 31/08/2011
Messages: 3
Offline
This is not just you a lot of others have had similar issues. One of which is that it will allow you to do a multi-select of none or null and another value. when this get to the DB it errors and then there go your columns and view selections and everything. The post from 5.7FSN I believe is correct but the syntax was a bit off and if the view still errors or you cannot remove it there are a few more steps.

Look at the URL and if it has a question mark after the ".jsp"
Then add this to the end of the URL "&resetParams=YES" without the quotes.
If you do not have a question mark after the ".jsp"
Then add the "?resetParams=YES" again without the quotes to the end of it.

Explanation of the above:
The question mark denotes the start of parameter value pairs being passed in the URL which are separated by ampersands.
So you could have a URL like this "http://YourNameHere/HelpDesk.jsp?Parameter1Name=Parameter1Value&Parameter2Name=Parameter2Value"

If the view displays then remove the offending filter or filter selections and then browse away from that list page and back to it again without the "resetParams=YES".
Your problem may be solved here if it is not then continue to read.

From what I remember from support the last time happened to us we did the above and when we were able to view the list again we then had to remove the filter and the column that was filtered. Then browse away from that list and then back again without the "resetParams=YES" to make sure the issue is gone then add the column back along with any filters that were applied.

If that does not work then you may want to get with support as they would be the only ones to help you from there.

This message was edited 2 times. Last update was at 10/04/2012 18:22:52
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