Measuring your performance next to your peers shines an important indicator light on your department's strengths and weaknesses. As the saying goes, "You can't manage what you don't measure."
Since the addition of SysAid's IT Benchmark module approximately two years ago, we have heard from numerous customers who regularly utilize the tool in order to measure and assess their IT effectiveness and productivity. If you haven't joined the IT Benchmark yet, I recommend you do so. You will find the insights invaluable.
Read more about this and much more in our December newsletter.
Wishing you all happy holidays and a great 2012!