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Routing Groups???  XML
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[Post New]15/12/2011 16:16:04
    Subject: Routing Groups???
[Up]
Jacen
SysAider

SysAider from release 7.5 United States
Joined: 14/06/2011
Messages: 10
Offline
I am just setting up SysAid Help Desk and hae had no experience with it in the past. With our current Help Desk, I am able to assign a ticket to another group who can then assign it to an individual. Is this possible in SysAid?

Thanks
[Post New]15/12/2011 21:21:47
    Subject: Routing Groups???
[Up]
SysAid#1
SysAid Mod


SysAider from release 6.5 Pathfinder
Joined: 02/11/2008
Messages: 709
Offline
G'Day Jacen,

This is possible in SysAid. You can create admin groups is SysAid, make administrators memebers of the groups.

All the members in the group will get a notification when a SR is assigned to their group.
[Email]
[Post New]22/12/2011 16:14:32
    Subject: Re:Routing Groups???
[Up]
Jacen
SysAider

SysAider from release 7.5 United States
Joined: 14/06/2011
Messages: 10
Offline
Thanks for the response...I did this and when I assign the admin group the SR they do not get an email notification.
[Post New]22/12/2011 18:38:25
    Subject: Re:Routing Groups???
[Up]
snagler
Super SysAider

SysAider from release 7.5 United States
Joined: 16/11/2011
Messages: 62
Offline
Help Desk > Help Desk Settings


There are all kinds of options for alerts in here.
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