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Workload by IT Administrator Report  XML
Forum Index » Analyzer/Reporting
 
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[Post New]21/12/2011 14:47:23
    Subject: Workload by IT Administrator Report
[Up]
SANFAN!
SysAider

SysAider from release 7.5 United States
Joined: 27/06/2011
Messages: 6
Offline
I am trying to find out details by Administrator on how many tickets each administrator has either touched and assigned out to another person and also how many tickets each Administrator has worked on and closed. I thought that this report Workload by IT Administrator would have the information and maybe it does. Does anyone know what the fields mean for TICKET/UNION/#ACTIVITIES? Also does this report have what I am looking for or is there a custom report that I should run. The version of SysAid we are using is 7.5.06 Pro Plus Edition.
[Post New]03/04/2012 16:11:50
    Subject: Re:Workload by IT Administrator Report (What does Union refer to)
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Matrix-Donald
Super SysAider


SysAider from release 7.5 United States
Joined: 11/10/2011
Messages: 78
Offline
Does anyone have an answer to this? I am looking at the same report and cannot figure out what Union refers to. If I'm reading it right, SR is the number of SRs that the admin has modified and #activities is the activities associated with an SR that an Admin has been assigned. But I cannot figure out what Union is referring to.
[Post New]03/04/2012 20:10:53
    Subject: Re:Workload by IT Administrator Report
[Up]
CarlH
Elite SysAider

SysAider from release 4.5 United States Pathfinder
Joined: 30/01/2009
Messages: 178
Offline
Did you look at the "Opened/Closed requests per administrator" report?
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