I am hoping I am missing something simple here. I am trying to automate a report to run at the beginning of each week showing the currently active SR's. That is ALL the current active SR's and not just a date range. If I run it manually I can make a very large date range that encompasses the entire period we have been making SR's but the date obviously wouldn't increase each week on the automated version.
Has nobody else had an issue with this? With not being able to see all active requests in an automated report? Please, any help or a point in the right direction would be greatly appreciated!
For any who might be having a similar issue or would simply like to know the given solution:
SysAid support suggested I simply change my date ranges in the automated report to way back in the past as far as I would like; then select a future date that is way in the future so that it encompasses all Active tickets.
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