Change Management/CMDB - Will changes linked to Parent CI show up in history of Child CI

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Change Management/CMDB - Will changes linked to Parent CI show up in history of Child CI

Forum Index » SysAid ITIL Best Practices

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04/01/2012 17:07:21

Subject: Change Management/CMDB - Will changes linked to Parent CI show up in history of Child CI

cal
SysAider

SysAider from release 7

Joined: 06/07/2010
Messages: 11
Offline

I want to have a situation where i have a CI that is marked as a parent (e.g. a file and print server) and various items that are linked as child CIs (e.g. printing, reporting... other business processes)

my question is, if i assign a change to the parent CI (the server) will that change also appear in the history of the child CI?

i.e. if i look at the "printing" CI i would like to see all changes that have directly affected it (e.g. changing toner) as well as anything that has affected the parent (e.g. server outage)

19/02/2012 14:11:30

Subject: Re:Change Management/CMDB - Will changes linked to Parent CI show up in history of Child CI

Shy
SysAider

Joined: 11/05/2009
Messages: 22
Offline

Dear Cal ,

We are not sure if this possible and we need you to submit a service request to : helpdesk@sysaid.com

We will check if this is possible and send you an answer back .

Thank you .

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