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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 15/09/2008 04:30:07
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Saar
SysAid CEO
Joined: 28/04/2008
Messages: 121
Offline
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I'm happy to share with you here for the first time an introduction movie to SysAid, we've just completed.
I thought it will be fun to share with you BEFORE bringing it to the rest of the world.
The movie is aimed to be an introduction to people meeting SysAid for the first time rather than for you experienced SysAiders, but I still feel you can enjoy it!
Of course, I appreciate your feedback.
SysAid introduction Movie
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15/09/2008 04:58:08
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th
SysAid Mod
Joined: 11/06/2008
Messages: 250
Offline
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Fancy 
It's cool to see how Ilient and the whole application grew from a kind of home-brewed piece of software to a professional tool...
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15/09/2008 07:15:13
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elemist
Super SysAider
Joined: 31/07/2008
Messages: 51
Offline
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That is absolutely positively brilliant!
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15/09/2008 08:34:22
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René Rijk
Elite SysAider
Joined: 15/06/2008
Messages: 234
Location: Netherlands
Offline
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Nice introduction to SysAid.
Thanks for the link.
Kind regards,
René 
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Take a look at my 3D creations and here is a little animation I made |
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15/09/2008 08:36:11
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techguy
SysAid Mod
Joined: 11/06/2008
Messages: 1506
Location: England
Offline
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Yes I am really impressed too, I love the bit where the guy smashes his fist down on the laptop! (you missed out the bit where he then rings up a with a mysterious keyboard failure! or the lady with the cup of coffee).
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Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki |
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16/09/2008 01:38:59
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Israel Lifshitz
SysAid CEO
Joined: 27/05/2008
Messages: 61
Location: <a >Help Desk Software</a>
Offline
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Maybe in the next movie we will use the character of a real SysAider as the IT guy . Anyone here want to be the next "Joe" ?
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Help Desk Software |
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24/09/2008 06:49:19
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IT Manager
SysAider
Joined: 25/06/2008
Messages: 43
Offline
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Cool !
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24/09/2008 08:42:46
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techguy
SysAid Mod
Joined: 11/06/2008
Messages: 1506
Location: England
Offline
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Israel Lifshitz wrote:Maybe in the next movie we will use the character of a real SysAider as the IT guy . Anyone here want to be the next "Joe" ?
Ok you can use me! I am available at a very reasonable rate you know!
Payment accepted in Mugs, T-shirts or any other gifts you care to bestow!
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Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki |
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24/09/2008 11:28:09
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rpowell
SysAider
Joined: 25/08/2008
Messages: 11
Location: SA, TX
Offline
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I love it! We have just installed SysAid and are preparing to roll it out to the users. This video will be a great tool to get them started and realize the benefits of using it (rather than call or come bang on the door...)
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26/09/2008 03:00:28
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adrian_gazibar
SysAider
Joined: 04/07/2008
Messages: 38
Offline
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Great movie.
I want to use it in the deployment phase. I think it will be an excellent "marketing" tool to my end-users (2000 of them, spread in 16 countries).
I could probably distribute it, together with the end-user manual to our local IT officers, for the training phase.
Can we download it?
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28/09/2008 14:53:10
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Saar
SysAid CEO
Joined: 28/04/2008
Messages: 121
Offline
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adrian_gazibar wrote:
Can we download it?
Sure - Just save this URL: http://pr2.ilient.com/f1y11n/sysaidmovie.swf
Thank you all for the compliments - great to hear it from you guys!
This message was edited 2 times. Last update was at 28/09/2008 14:57:21
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02/10/2008 10:45:33
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The Boss
SysAider
Joined: 02/10/2008
Messages: 5
Offline
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Nice.......
How can I setup SysAid to send text messages ?
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02/10/2008 15:20:28
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BJINS
SysAid Wiz
Joined: 08/08/2008
Messages: 583
Location: United Kingdom
Offline
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Nice Saar, but I still think the Lara Croft stylee SysAider will be an improvement in introduction movie 2.
Think of the excitement!
M
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When the going gets tough, the tough get SysAid |
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05/10/2008 11:01:51
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Eli
SysAid Customer Relations
Joined: 21/07/2008
Messages: 61
Offline
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The Boss wrote:Nice.......
How can I setup SysAid to send text messages ?
Hi The Boss,
In order to configure SMS integration in SysAid, please do the following:
1. Go to Preferences > Integration > SMS tab.
2. In order to use this option you should have a SMS gateway account. One of the SMS gateways that SysAid supports is clickatell (http://www.clickatell.com). Complete all of the fields in the SMS integration page.
a) Provider class: Your SMS service provider (if you are going to use Clickatell, this is the class: com.ilient.util.ClickatellProvider)
b) Gateway ID: Your API ID
c) User Name: Given to you by your SMS provider
d) Password: Given to you by your SMS provider
3. Click on Save.
4. Go to Preferences > Help Desk Settings > General Settings tab.
5. Check the "SMS notification on new Service Request with priority >=" check-box.
6. In the "Send SMS to" field, enter the username of the individual and not the actual SMS number.
Note: This will only take effect on those service requests that are not routed automatically to an administrator / admin group. If routing has been set up, the routing rule will take effect first, and then the system of notifications will start to operate on the remaining service requests. You will receive a notification on those service request that are not captured by the routing rule and which meet the priority you selected. In order to select the priority level from the drop-down list, you should remember that 1 (Urgent) is the highest level of alert and 5 is the lowest level. So, for example, selecting priority >/= Very High will issue a notification on all service requests coded 1 or 2.
7. Click on Save.
8. Go to Preferences > User Management > Admin Manager tab and click on your username.
9. On the General Details page, in the Text Message field, enter your mobile phone number.
10. Click on Save.
Regards,
Eli
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